Kevin Tennerson
San Antonio,TX
Summary
Customer success leader with 15+ years of experience driving business outcomes for enterprise organizations through technology partnerships and high-performing teams. Successfully led customer success managers at Cisco's U.S. public sector, achieving strong customer retention and managing portfolios exceeding $200M in annual recurring revenue. Expertise in building trusted customer relationships, developing talent, and collaborating across departments to address complex challenges. Committed to enhancing customer adoption, influencing product strategy, and fostering a culture of accountability and continuous improvement.
Overview
6
6
Certifications
14
14
years of professional experience
Work History
Leader Customer Success
Cisco Systems, Inc.
San Antonio, Texas
01.2021 - 07.2026
- Developed and supported a team of 6–9 customer success managers, achieving top performance rankings in public sector.
- Maintained over 90% renewal rates across more than 600 customer accounts.
- Managed U.S. public sector portfolio valued at approximately $200 million, driving nationwide adoption and growth.
- Implemented performance reviews and coaching plans to enhance execution and accountability.
- Analyzed customer data to identify trends and inform strategic development.
- Collaborated with sales teams to align product offerings with customer needs effectively.
- Generated reports highlighting key performance indicators for business-customer relationships.
- Provided leadership insight and mentoring to newly hired employees on company programs.
Customer Success Manager
Cisco Systems, Inc.
San Antonio, TX
01.2018 - 01.2021
- Managed customer onboarding process to ensure seamless integration with Cisco systems.
- Developed training materials to improve customer understanding of Cisco products.
- Analyzed customer feedback to identify key trends and recommend actionable improvements.
- Facilitated regular client check-ins to assess satisfaction and address concerns promptly.
- Collaborated with cross-functional teams to resolve customer inquiries and enhance service delivery.
- Provided product demonstrations to educate customers on features and benefits effectively.
- Coached team members on best practices for delivering exceptional customer experiences.
- Maintained up-to-date knowledge of industry trends related to customer success management.
Spark Adoption Team
Cisco Systems, Inc.
Sacramento, California
01.2017 - 01.2018
- Facilitated adoption of Cisco Spark (now Webex) for enhanced collaboration workflows.
- Guided customers through onboarding processes to accelerate user adoption and maximize value.
- Collaborated with sales, customer success, and technical support teams to improve customer experience.
- Developed customer success plans to boost engagement and long-term platform utilization.
- Delivered customized training sessions and business reviews aligned with customer objectives.
- Monitored health metrics to identify risks, recommend improvements, and enhance retention efforts.
- Served as trusted advisor to customer leaders, aligning technology with organizational goals.
- Gathered feedback from customers to provide insights for future product enhancements.
Webex Hotline Chat Sales
Cisco Systems, Inc.
Sacramento, California
02.2012 - 01.2017
- Utilized CRM software to manage client data and track sales activities efficiently.
- Developed relationships with customers through exceptional service and support.
- Presented product features and benefits to clients during meetings and calls.
- Negotiated contracts and pricing to secure advantageous terms for the company.
- Engaged positively with customers, addressing inquiries and resolving complaints promptly.
- Generated leads via cold calling, online searches, and referrals from existing clients.
- Collaborated with team members to strategize and implement effective sales initiatives.
- Continuously met or exceeded sales goals through regular follow-ups with prospects.
Education
Some College (No Degree) - Mathematics
California State University, Fresno
Fresno, CASome College (No Degree) - Philosophy
California State University, Sacramento
Sacramento, CASome College (No Degree) - Information Technology
University of Phoenix
Tempe, AZSkills
- People leadership and team development
- Customer success strategy
- Executive relationship management
- Strategic account management
- Cross-functional leadership
- Business and operational strategy
- Customer adoption and change management
- Coaching and performance management
Certification
Cisco AI Green Belt — Cisco, Issued 2024
Accomplishments
Sales Champion Award 2015 & 2016 — Cisco, Recognized for achieving top sales performance and outstanding business results.
References
References available upon request.
Entrepreneurial Experience
Founder | FeeFix Solutions
www.feefixsolutions.com
2025–Present
- Founded a payment consulting company helping small businesses reduce payment processing costs.
- Built the company's branding, website, sales strategy, and customer acquisition process.
- Leveraged AI tools to automate operations, marketing, and client management.
Founder | Protected Expression
www.protectedexpression.com
2025–Present
- Founded an artist representation company focused on connecting contemporary artists with collectors, galleries, and corporate buyers.
- Manage artist partnerships, exhibition opportunities, marketing, business development, and strategic growth initiatives.
- Developed the company's brand, website, and digital marketing presence.
Timeline
Leader Customer Success
Cisco Systems, Inc.
01.2021 - 07.2026
Customer Success Manager
Cisco Systems, Inc.
01.2018 - 01.2021
Spark Adoption Team
Cisco Systems, Inc.
01.2017 - 01.2018
Webex Hotline Chat Sales
Cisco Systems, Inc.
02.2012 - 01.2017
Some College (No Degree) - Mathematics
California State University, Fresno
Some College (No Degree) - Philosophy
California State University, Sacramento
Some College (No Degree) - Information Technology
University of Phoenix