Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Terry

Minneapolis,MN

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Speedway Gas Station. Skilled in staff training and development, and adept at implementing effective sales strategies. Excelled in multitasking and organization, boosting sales through superior service. Demonstrates strong cash management and team-building abilities, driving results with a focus on achievement.

Overview

14
14
years of professional experience

Work History

Crew Chief

Better Futures
08.2017 - 08.2018
  • Evaluated production schedules and orders to arrange required materials and plan staffing needs.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Established clear priorities and production quality standards.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Operated power equipment to move materials and promote job efficiency.

Store Lead

Speedway Gas Station
06.2024 - Current
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered questions about store policies and addressed customer concerns.
  • Answered product questions and assisted customers in selection and checkout.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Sales Associate

Footlocker Retail
10.2010 - 01.2016
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Southwest High School
Minneapolis

Skills

  • Goal Setting and Achievement
  • Staff Training and Development
  • Store operations
  • Loss prevention strategies
  • Customer Service
  • Cash Management
  • Team Building and Leadership
  • Multitasking and Organization
  • Sales Strategies
  • Delegating Work
  • Employee Training

Timeline

Store Lead

Speedway Gas Station
06.2024 - Current

Crew Chief

Better Futures
08.2017 - 08.2018

Sales Associate

Footlocker Retail
10.2010 - 01.2016

High School Diploma -

Southwest High School

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Kevin Terry