Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kevin Therrien

Port Saint Lucie,Florida
Kevin Therrien

Summary

Seasoned Field Operations Manager with over 26 years of progressive experience. Proficient in leading teams, developing training and maximizing quality assurance. Demonstrated success in evaluating operations, determined and resolved problems by creating plans to improve operations. Skilled in customer service, automotive repair and restoration that's driving a passion for working in the automotive field.

Overview

31
years of professional experience

Work History

Comcast Cable Company
Stuart, FL

Field Supervisor of Maintenance
11.1998 - Current

Job overview

  • Supervised field technicians and optimized workflow efficiencies by creating highly effective skill-based teams.
  • Assisted with the training of new hires and veteran technicians on our local system designs, while creating a diverse and collaborative team.
  • Developed analytical reports for sub-contractors which led to increased productivity.
  • Specialized in designing, building, repairing, and maintaining the HFC (Hybrid Fiber Coax) plant.
  • Attended routine training to adhere to workplace safety standards and OSHA.
  • Responded to on-call emergency situations day and night for down lines, outages, and chasing severe interference that interrupts services or 911 traffic.

Wireless Broadcasting Systems
Port Saint Lucie, FL

Field Operations Manager
07.1996 - 11.1998

Job overview

  • Technical Trainer for the installation of home and commercial wireless cable TV antenna systems including trouble shooting, and customized home theater.
  • Performed quality control, disconnections and collections of non-pay accounts.

Kare Pro Detail & Repair
Stuart, FL

Detail Manager/Service Writer
07.1992 - 07.1996

Job overview

  • Manager of the Detail Center, Service Writer for the mechanic center.
  • Payroll, accounts payable, ordering.
  • Performed quarterly meetings on performance of the team, including individual performance and growth.
  • Performed Vetting & Hiring, training of new hires for the Detail Center.
  • Performed general automotive service and repair.
  • Performed Paint restoration and preservation.
  • Performed interior restoration and preservation.

Education

Southern Maine Technical College
South Portland, ME

Associate of Science from in Business And Electronics
06.1992

Comcast University
Palm Beach Gardens, FL

University Overview

  • Completed Microsoft Word, Spreadsheet, and PowerPoint course.
  • Managing & Teambuilding.
  • Psychological breakdown & Disarmament of irate groups & individuals.
  • Customer Retention.

Skills

  • Decision Making under Pressure
  • Employee Motivation
  • Employee Training
  • Workflow Planning
  • Adept Organizational Skills
  • Years of Experience in Customer Service
  • Years of Experience in Troubleshooting and Resolution
  • Automotive Restoration and Maintenance

Timeline

Field Supervisor of Maintenance

Comcast Cable Company
11.1998 - Current

Field Operations Manager

Wireless Broadcasting Systems
07.1996 - 11.1998

Detail Manager/Service Writer

Kare Pro Detail & Repair
07.1992 - 07.1996

Southern Maine Technical College

Associate of Science from in Business And Electronics

Comcast University

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Kevin Therrien