Kevin Thornewell
Arlington,TX
Summary
Adept at spearheading safety and efficiency initiatives, my tenure at Southwest Airlines honed my problem-solving and teamwork skills. Expert in emergency response and security regulations, I significantly enhanced operational protocols and personnel training, driving performance optimization across multiple roles. My proactive approach and attention to detail have consistently improved processes and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Operation Agent
Southwest Airlines
06.2005 - Current
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Oversaw fueling, cargo management, and departure of aircraft at busy airport facility with200 daily departures and arrivals.
- Conducted departure and arrival briefings.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Cargo Agent
Southwest Airlines
08.2011 - 08.2023
- Negotiated and arranged transport of goods with shipping or freight companies.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Examined cargo and freight shipments to check goods' condition.
Assistant Manager
Birra Porettis
06.1998 - 09.2011
- Identified team weak points and implemented corrective actions to resolve concerns.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Sr Finance Associate
Southwest Airlines
06.2005 - 08.2011
- Administered account transactions and responded to customer inquiries concerning financial products.
- Developed and maintained database of records to facilitate smooth transactions for financial processes.
- Opened accounts for new and existing customers and assisted customers in completing application forms.
- Monitored loans and accounts payable and receivable to keep current.
- Administered account transactions with customers and assisted in generating sales opportunities.
- Prepared vouchers, invoices, checks, account statements, reports and other records and reviewed paperwork for accuracy.
- Compiled and sorted documents, such as invoices and checks and substantiated business transactions.
Education
Bachelor of Science - Sociology
Ashford University
San Diego, CA05.2011
No Degree - Sociology
Texas A&M University - Kingsville
Kingsville, TX08.1998
High School Diploma -
WW Samuell
Dallas06.1993
Skills
- Problem-Solving
- Written Communication
- Airport Certified Employee - SAIDA , GSE,
- Emergency Response
- Multitasking
- Time management abilities
- Professionalism
- Security Regulations
- Attention to Detail
- Aircraft emergency protocols
- Excellent Communication
- Teamwork and Collaboration
- Time Management
Timeline
Cargo Agent
Southwest Airlines
08.2011 - 08.2023
Operation Agent
Southwest Airlines
06.2005 - Current
Sr Finance Associate
Southwest Airlines
06.2005 - 08.2011
Assistant Manager
Birra Porettis
06.1998 - 09.2011
Bachelor of Science - Sociology
Ashford University
No Degree - Sociology
Texas A&M University - Kingsville
High School Diploma -
WW Samuell
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