Summary
Overview
Work History
Education
Skills
Valueadded
Timeline
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Kevin Toomer

Kevin Toomer

Powder Springs,GA

Summary

Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Overview

19
19
years of professional experience

Work History

Assistant Property Manager

Snapbox Storage
01.2022 - 11.2024
  • Built revenues through the transition of telephone and walk-in inquiries into rentals
  • Increased and maintaining a high occupancy rate in a challenging economic climate
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management of a 500 unit facility.

Assistant Manager

Big Lots
01.2020 - 04.2022
  • Develop strategies to increase revenue and expand local marketing footprint
  • Developed strong working relationships with staff, fostering a positive work environment for a staff of 25 associates.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Director of Intake and Congregational Care

Antioch Missionary Baptist Church Miami Gardens
01.2016 - 07.2020
  • Oversee the indoctrination of new members for a multi-site mega church
  • Provide ministerial counseling, develop teaching curriculum, lead Bible studies
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth for over 30 ministry groups.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Work Force Manager

Great Health Works
01.2014 - 01.2016
  • Compile reports on trends and fluctuations in call flow and agent response for a team of 70 phone associates.
  • Enforce call standards and collaborate with call center management for agent assessment and areas of opportunity
  • Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
  • Facilitated strong relationships between management and employees through open communication channels, promoting a positive work environment.

Partner Support Manager

HomeServe USA
01.2006 - 01.2014
  • Created strategies to better implement processes and improve the functionality of all functions of the customer-partner relationship for 7 affiliate partners.
  • Successfully resolved disputes between partners and internal teams by acting as a mediator during negotiations.
  • Collaborated cross-functionally to resolve critical issues affecting partners, leading to timely resolutions and minimizing business impact.

Education

High School Diploma -

Miami Springs Senior High
Miami Springs, FL
06.1993

Skills

  • Administrative support
  • Strong communication skills
  • Property tours and inspections
  • Telephone and email etiquette

Valueadded

  • Strong work ethic, attention to detail.
  • High ethical standards inside and outside of the workplace.
  • Embraces diversity, strives to build healthy relationships.
  • Reliable and enterprising.
  • Ability to adapt to industry changes while upholding core values.
  • Employs critical thinking and decision-making abilities to determine best method of problem resolution.
  • Experienced in Microsoft Word and Excel applications.

Timeline

Assistant Property Manager

Snapbox Storage
01.2022 - 11.2024

Assistant Manager

Big Lots
01.2020 - 04.2022

Director of Intake and Congregational Care

Antioch Missionary Baptist Church Miami Gardens
01.2016 - 07.2020

Work Force Manager

Great Health Works
01.2014 - 01.2016

Partner Support Manager

HomeServe USA
01.2006 - 01.2014

High School Diploma -

Miami Springs Senior High

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Kevin Toomer