Summary
Overview
Work History
Education
Skills
Languages
References
Education and Training
Timeline
Generic

Kevin Torreblanca

Rome,GA

Summary

Dynamic and dedicated Customer Service Representative with extensive experience in the paint industry, known for fostering strong client relationships and enhancing customer satisfaction. A solid team player with an upbeat, positive attitude, consistently contributing to a collaborative work environment. Proven ability to articulate solutions clearly and effectively, driving results while cultivating partnerships that support business growth. Passionate about delivering exceptional service and committed to the success of both clients and the organization.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Sherwin-Williams Paint Store
11.2021 - Current
  • Answered incoming customer inquiries regarding product and service information.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
  • Improved product knowledge continuously to provide optimal service and achieve sales quotas.
  • Supported sales team members to drive growth and development.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Mentored new employees on procedures and policies to maximize team performance.

Main Grill Cook

BurgerFi
02.2018 - 08.2020
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Enhanced customer satisfaction by delivering high-quality, flavorful meals in a timely manner.

Education

High School Diploma -

Norcross High School
Norcross, GA
07-2021

Skills

  • Skilled in forklift handling
  • Account Management
  • Customer Order Management
  • Effective verbal communication
  • Point of sale expertise
  • Batching
  • Cycle counting
  • Analytical reasoning
  • Customer retention
  • Responsive to change

Languages

Spanish
Native/ Bilingual
English
Full Professional

References

References available upon request.

Education and Training

other

Timeline

Customer Service Specialist

Sherwin-Williams Paint Store
11.2021 - Current

Main Grill Cook

BurgerFi
02.2018 - 08.2020

High School Diploma -

Norcross High School

Similar Profiles

CREATE PROFILE