Kevin Torres
Brooklyn,NY
Summary
Extensively experienced in residential service, I have high aptitude in facilitating a positive resident experience within the context of luxury multifamily.
Overview
8
8
years of professional experience
Work History
Property Administrator
Brookfield Properties
01.2025 - Current
- Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
- Conducted regular property visits through out 4 properties, to assess the overall condition of each property, identifying areas requiring attention or improvement promptly.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Collaborated with Maintenance leadership to guide and assist maintenance technicians and their adherence organizational standard.
- Process move outs for non renewing residents.
- Coordinated with legal counsel to resolve tenant disputes.
Resident Service Coordinator
Brookfield Properties
03.2024 - Current
- Streamline processes for more efficient time management, allowing for increased attention to individual resident needs
- Serve as the first point of contact for a portfolio of four luxury properties totaling 1900 + units for both market rate and affordable housing program apartments.
- Operate as a liaison between the maintenance team and the residents to ensure service requests and grievances were addressed in a timely manner, as well as ensuring the best possible outcome for both parties.
- Conduct basic accounting, adjusting and clarifying resident's account ledgers. This includes adding and removing charges appropriately.
- Oversee lease violations and initial violation advisories.
- Directly supported multiple departments within the organization including leasing, AHP ( Affordable Housing Program).
Lifestyle Manager
Global Holdings Mangement Group
08.2023 - 11.2023
- Enhanced client satisfaction by providing personalized lifestyle management services.
- Established strong relationships with vendors and service providers to negotiate favorable deals and discounts for clients.
- Generated detailed reports on project progress or expense tracking as requested by clientele or senior management personnel within stipulated deadlines.
- Delivered exceptional customer service by responding promptly to inquiries and resolving issues proactively.
Resident Experience Manager
Brookfield Properties Multifamily - Eagle+West
04.2022 - 08.2023
- Maintained up-to-date knowledge of product and service changes for 745 apartment luxury high rise.
- Reached out to new residents to suggest additional service and conducted quality check ins.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service inquiries.
- Organize high end community events to facilitate high quality of life for residents
- Assist in establishing building policies and systems during lease up.
- Cross-trained and backed up other management staff such as assisting with affordable housing leasing.
- Utilized building management program Onesite.
Community Concierge
Avalonbay Communities Inc
06.2017 - 12.2021
- Continually maintained and improved company's reputation and positive image in markets served.
- Captured new residents by optimizing customer service and exemplary soft skills
- Facilitated luxury living experience for high end residents while also cultivating a strong community ambiance.
- Maintained a clean and presentable lobby.
- Maintained access control.
- Was mentioned by name in over 50 Google Plus reviews, contributing to a 4.5 Star rating on Google plus for Avalon Brooklyn Bay
Medical Assistant
Mt. Sinai Hospital
02.2017 - 06.2017
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared initial patient charts for admission.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Certificate - Medical Assisting
Allen School For Health Science
Brooklyn NY01.2017
Skills
- Written and verbal communication
- Planning and Coordination
- Analytical and Critical Thinking
- Interpersonal Communication
- Critical Thinking
- PPE Compliance
- Excellent Communication
- Self-Motivated
- Active Listening
- Onesite, Yardi Voyage 7/8, Buildinglink
- Microsoft Word, Excel, Teams, Outlook Proficient
Timeline
Property Administrator
Brookfield Properties
01.2025 - Current
Resident Service Coordinator
Brookfield Properties
03.2024 - Current
Lifestyle Manager
Global Holdings Mangement Group
08.2023 - 11.2023
Resident Experience Manager
Brookfield Properties Multifamily - Eagle+West
04.2022 - 08.2023
Community Concierge
Avalonbay Communities Inc
06.2017 - 12.2021
Medical Assistant
Mt. Sinai Hospital
02.2017 - 06.2017
Certificate - Medical Assisting
Allen School For Health Science
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