Kevin Torres Castillo
Sacramento,CA
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
2
2
years of professional experience
Work History
Cashier
Wendys Fast Food
Sacramento, CA
08.2024 - 01.2025
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Pallet Jack Operator
Arctic Glacier Premium Ice
Sacramento, CA
03.2024 - 12.2024
- Reviewed orders, building pallets according to requirements.
- Operated powered industrial vehicles including forklifts, reach trucks, order pickers as required.
- Wrapped and labeled outgoing orders for shipping in accordance with company standards.
- Verified accuracy of loaded and unloaded items against invoices or packing slips prior to shipment.
- Operated forklifts to lift extra heavy loads for placement on high shelves or racks.
Host
Chicken n Waffles
Sacramento, CA
02.2023 - 11.2023
- Balanced cash drawers at the end of each shift.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Spoke with patrons to drive satisfaction with food and service.
- Served as point-of-contact for resolving guest complaints or special requests.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered phones promptly to record and confirm reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
High School Diploma -
Monterey Trail High School
Sacramento, CA09-2024
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Loss prevention
- Customer service excellence
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service
- Clear communication
- Staff training
- Attention to detail
- Ordering and stocking
- Order packaging
- Customer assistance
- Time management skills
Timeline
Cashier
Wendys Fast Food
08.2024 - 01.2025
Pallet Jack Operator
Arctic Glacier Premium Ice
03.2024 - 12.2024
Host
Chicken n Waffles
02.2023 - 11.2023
High School Diploma -
Monterey Trail High School