KEVIN TORRES
Simi Valley,CA
Summary
Experienced property management professional with over 7 years of experience overseeing multifamily communities of more than 250 units. A strong leader known for fostering a sense of connection among residents, mentoring high-performing teams, and optimizing daily operations to exceed service, retention, and occupancy goals. Brings an owner’s mindset, with expertise in financial oversight, team building, and enhancing the resident experience through thoughtful leadership and strategic improvements. Bilingual in English and Spanish.
Overview
8
8
years of professional experience
Work History
Regional Property Operations Manager
Essex Property Trust
, California
04.2021 - Current
- Led daily operations for 10,000+ units, driving occupancy, retention, and profitability while building a service-first culture across the region.
- Created a welcoming, connected environment for residents by implementing team-led community programs and prompt issue resolution.
- Mentored and inspired a 13-person team, leading daily huddles, training sessions, and performance reviews to ensure high engagement and accountability.
- Conducted regular site walks and inspections to ensure curb appeal, safety, and adherence to company standards.
- Managed complex leasing operations, overseeing hundreds of move-ins, renewals, transfers, and evictions in compliance with housing laws.
- Reduced portfolio delinquency by 2.5% ($220M) through proactive communication and legal coordination.
- Secured $67M in rental assistance, improving property cash flow and housing stability for at-risk residents.
- Collaborated closely with vendors and contractors to complete maintenance and capital projects on time and within budget.
- Delivered accurate financial reporting with 99% reconciliation accuracy across multiple property accounts.
Leasing Manager
Essex Property Trust
, California
06.2019 - 03.2021
- Managed day-to-day leasing operations across multiple properties, maintaining a 97% occupancy rate and strong resident satisfaction.
- Cultivated positive resident relationships and responded to inquiries and concerns with empathy and efficiency.
- Supported marketing efforts to attract qualified tenants and increase renewal conversion.
- Audited lease documentation and maintained compliance with all Fair Housing regulations.
- Assisted with vendor scheduling, unit inspections, and move-in/move-out coordination.
Multi-Site Property Director
Davlyn Investments
Los Angeles, CA
10.2017 - 06.2019
- Oversaw operations during a major ownership transition, retaining residents and stabilizing occupancy through strong engagement and consistent communication.
- Directed leasing, rent collections, capital improvements, and service contracts across multiple communities.
- Delivered hands-on leadership to a small team of 4, promoting a collaborative, motivated workplace.
- Initiated process improvements that enhanced efficiency and property appeal.
Education
Some College (No Degree) -
Los Angeles Pierce College
Woodland Hills, CASkills
- Yardi RealPage CRM Software
- Microsoft Office Suite (Excel, Outlook, Word)
- Financial Reporting Platforms
Languages
English (Fluent), Spanish (Fluent)
Accomplishments
• Property of the year - Essex Property Trust (2019-2020)
• Employee of the month - Essex Property Trust (04/2020)
• Superstar of the Month - Davlyn Investments (12/2018)
Languages
English
Professional
Spanish
Professional
References
References available upon request.
CORE STRENGTHS
- Resident Experience & Community Building
- Leadership, Coaching & Team Development
- Budget Management & Financial Reporting
- Delinquency Reduction & Eviction Oversight
- Leasing & Renewal Strategy Execution
- Vendor Coordination & Capital Projects
- Operational Process Improvement
- Yardi, CRM & Microsoft Office Proficiency
- Fair Housing Compliance
- Emergency Response & On-Call Management
AVAILABILITY & COMMITMENT
- Flexible for on-call property emergencies
- Willing to support leasing efforts and walk-throughs
- Fully aligned with professional dress, team values, and company standards
Timeline
Regional Property Operations Manager
Essex Property Trust
04.2021 - Current
Leasing Manager
Essex Property Trust
06.2019 - 03.2021
Multi-Site Property Director
Davlyn Investments
10.2017 - 06.2019
Some College (No Degree) -
Los Angeles Pierce College
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