KEVIN TORRUELLA
Kissimmee,FL
Summary
Dynamic sales leader with over four years of experience in wireless retail, currently managing an AT&T store. Recognized for a hands-on, results-driven approach that fosters strong team performance and consistently meets goals while upholding high ethical standards. Passionate about coaching and enhancing team capabilities, along with building meaningful connections with customers. Bilingual in English and Spanish, equipped with solid CRM expertise and a deep understanding of sales drivers in fast-paced environments. Proven track record of developing future leaders within the organization.
Overview
5
5
years of professional experience
Work History
Store Manager
AT&T
12.2023 - Current
- Run the day-to-day operations of the store while leading and coaching a sales team to hit monthly goals.
- Hold daily check-ins, review performance, and set clear expectations that drive consistent results.
- Improve metrics like upgrades, accessories, and internet by focusing on better conversations, not pressure.
- Coach reps on objection handling, needs discovery, and closing with confidence.
- Use Power BI and internal reports to track performance and adjust strategy as needed.
- Handle scheduling, inventory, customer escalations, and compliance.
Sales Representative
T-Mobile
01.2021 - 12.2023
- Consistently hit and exceeded sales goals across wireless, accessories, protection, and Internet.
- Built strong relationships with customers by listening first and recommending the right solutions.
- Known for strong close rates and quality metrics.
- Used bilingual skills to better serve and grow the local customer base.
- Demonstrated product knowledge to enhance customer experience and drive purchase decisions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Bachelor’s Degree - Business Management
Full Sail University
Winter Park, FL02-2024
Skills
- Sales leadership
- Active listening
- Strategic thinker
- Customer service
- KPI tracking
- Wireless sales
- Internet sales
- Objection handling
- Multitasking and organization
- Customer relations
- Problem-solving
- Operations management
- Documentation and reporting
Accomplishments
- Developed three successful new managers within one year.
- Exceeded monthly store sales goals five months in a row.
- Managed a store that exceeded company expectations.
Additional Information
Bilingual: English & Spanish. Salesforce experience. Strong communication and leadership style. Focused on growth, accountability, and results.
Languages
English
Spanish
Timeline
Store Manager
AT&T
12.2023 - Current
Sales Representative
T-Mobile
01.2021 - 12.2023
Bachelor’s Degree - Business Management
Full Sail University