Kevin Tran
Center Coordinator
Katy,United States
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
5
5
years of professional experience
Work History
Center Coordinator
Apara Autism Center
09.2022 - Current
- Documented disciplinary processes for employees to maintain company policies and procedures
- Created contingency plan to further assist employees in their career development
- Managed all center related correspondences
- Coached employees through day-to-day work and complex problems
- Audited daily note conversions to ensure accurate billing and payroll processing
- Generated labor utilization and client hour tracking reports to remain aligned with operational goals
- Maintained master schedule for over 30 therapists and clients
- Resolved employment-related disputes through proactive conflict resolution and collaborating with the Human Resources Department to build employee retention strategies
- Controlled expenditures and worked with accounting department to manage budgets
Clinical Scheduler
ABA Therapy of Houston
05.2021 - 09.2022
- Orchestrated timely drop-off and pick-up procedures to ensure accurate billing data and to improve customer experience
- Developed schedule and training schedule for new employees
- Actively notified patients and providers of impending schedules, changes, and pertinent preparation for tests and exams through face-to-face, telephone and electronic means
- Organized patient files and streamlined clinic operations processes to improve efficiency
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
Data Entry Specialist
Harris County Public Health
12.2020 - 05.2021
- Performed data collection/data intake of patient demographics
- Trained fellow employees to become proficient in entering disease report data into CRP system
- Compiled data and reviewed information for accuracy prior to input
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Identified data entry errors and reported to necessary departments
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Corrected data entry errors to prevent later issues such as duplication or data degradation
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
- Kept optimal quality levels to prevent critical errors and support team performance targets
Health IT Intern
Mason and Partners Clinic (MAP Clinic)
01.2020 - 05.2020
- Assisted in medical interpretation such as Quality Assurance (verifying patient information and demographics)
- Performed basic data collection/data intake such as verifying vitals and labs (urine dipsticks, blood tests, basic vitals)
- Maintained variety of files and records, assured filing system will facilitate immediate retrieval and that information is current and accurate
- Created, faxed, and filed healthcare records for office personnel
- Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files
- Entered data and verified completeness and accuracy
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Managed applications, demographics, and participant information of health education programs
Lead Sales Associate
ASICS
10.2018 - 02.2020
- Trained, coached, and mentored new sales associate(s) for maximum performance
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Created inviting environment for customers by maintaining store organization and cleanliness
- Developed strong rapport with customers and created positive impression of business
- Maintained up-to-date knowledge of store sales, payment policies and security standards
Education
Bachelor of Science - Health Administration And Policy
George Mason University, School of Science
Fairfax Station, VA08.2020
Skills
Microsoft Office Suite
Communication
Resourceful
Critical thinking
Relationship-building skills
Administrative Support
Process Improvement Strategies
Staff Management
Cross-Functional Communication
Goal Attainment
Languages
Vietnamese
English
Timeline
Center Coordinator
Apara Autism Center
09.2022 - Current
Clinical Scheduler
ABA Therapy of Houston
05.2021 - 09.2022
Data Entry Specialist
Harris County Public Health
12.2020 - 05.2021
Health IT Intern
Mason and Partners Clinic (MAP Clinic)
01.2020 - 05.2020
Lead Sales Associate
ASICS
10.2018 - 02.2020
Bachelor of Science - Health Administration And Policy
George Mason University, School of Science
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