Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kevin Tran

Kevin Tran

Houston,TX

Summary

Hardworking employee with 6+ years of customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Warehouse Operator

Catapillar
Houston, TX
02.2022 - 01.2024
  • Answered customer inquiries and provided accurate information
    regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Vaccine Event Coordinator

Keystaff (Contracted)
01.2020 - 01.2022
  • As a Vaccine Event Coordinator, I collaborate with technical experts, project leads and project managers in planning, creating, and managing operation schedules
  • A notable aspect of the position is suggesting corrective actions to keep the handling on scope and time; which entails working closely with others in linking critical activities across a schedule to maintain client satisfaction.
  • Collaborated with clients to identify their needs and expectations arriving at the appointment.

Window Cleaning

US Window Cleaning
02.2017 - 12.2019
  • As a window cleaning specialist, I communicate and facilitate meetings between clients and vendors to ensure that projects are created seamlessly during the planning and management process of the project on hand
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Highschool Diploma -

Westfield Highschool

Skills

  • Order Picking
  • Warehouse Organization
  • Forklift Operation
  • Filing and data archiving
  • Data accuracy
  • Inbound and Outbound Calling
  • Data Entry
  • Appointment Scheduling

Accomplishments

  • Graduated with 4.0 GPA with Honors and ranked 14th in my class.
  • 1st Place in Chevron Engineering competition.
  • JROTC cadet and Football player.

Timeline

Warehouse Operator

Catapillar
02.2022 - 01.2024

Vaccine Event Coordinator

Keystaff (Contracted)
01.2020 - 01.2022

Window Cleaning

US Window Cleaning
02.2017 - 12.2019

Highschool Diploma -

Westfield Highschool

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Kevin Tran