Summary
Overview
Work History
Education
Skills
Certification
Professional Strengths
Compliance & Governance
Timeline
Generic

Kevin Trotter

Washington,DC

Summary

Profile Strategic operations leader with 15+ years’ experience delivering mission-driven operational excellence in nonprofit and professional services environments. Proven record modernizing IT infrastructure, streamlining procurement and contracts, leading cross-functional teams, and ensuring continuity, compliance, and data protection. Skilled at translating business needs into scalable processes, reducing costs, and improving organizational readiness.

Operations leader prepared for senior roles in driving efficiency and growth. Proven track record in optimizing processes, enhancing productivity, and leading cross-functional teams to success. Strong skills in strategic planning, project management, and resource allocation. Known for adaptability, fostering collaboration, and delivering measurable results in dynamic environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Director of Operations

Meridian International Center
01.2018 - Current
  • Lead development and implementation of organizational strategy, policies, and operating procedures supporting programmatic and administrative functions across the NGO.
  • Serve as primary procurement lead: manage sourcing, RFPs, contract negotiation, vendor selection, and procurement governance for G&A purchases and program needs.
  • Oversee IT budgeting, forecasting, and vendor-managed services; led transition to 98% cloud-based environment (Microsoft 365/Azure) to improve security, mobility, and cost-efficiency.
  • Design and manage enterprise data protection, privacy programs, and GDPR response: primary contact for data subject requests and periodic compliance audits.
  • Drive office modernization initiatives including workspace planning, seating, and multi-site furniture procurement and rollout.
  • Implement intranet and knowledge-base, improving internal communications, searchability, and institutional knowledge retention.
  • Lead emergency preparedness and continuity planning: maintain Emergency Action Plan, conduct drills, and deployed emergency communications systems.
  • Introduced ClickUp to automate HR/IT onboarding and offboarding workflows, improving tracking and reducing manual effort.
  • Major projects: Dell device procurement rollout (300+ devices, >$175K), SharePoint transition for accounting (removed VPN dependence), Conditional Access implementation (MFA, Intune).
  • Directly manage technical, professional, and administrative staff; design and deliver training programs on policies, systems, and cybersecurity.
  • Reduced long-term infrastructure costs and increased staff mobility by migrating core services to cloud-based platforms.

Senior Manager, Operations & Administration

NASTAD
07.2009 - 01.2018
  • Managed operations, facilities, vendor relations, and contract negotiations for national membership organization.
  • Supervised Operations Manager and Operations Associate; served as payroll administrator (iSolved) and managed MSP relationships (BOLT).
  • Led Office 365, SharePoint, and Azure deployments across headquarters and global offices; migrated organization to cloud storage and collaboration solutions.
  • Administered procurements above $3,500 and reviewed consultant contracts; oversaw litigation support and records retention processes.
  • Communicated operational updates through presentations, memos, and executive reporting.
  • Built NASTAD’s first intranet, centralizing communications and resources.
  • Executed full migration to cloud-based infrastructure, improving disaster recovery and enabling remote work.
  • Overhauled procurement policy and implemented standardized procurement procedures.

Litigation Paralegal

Skadden, Arps, Slate, Meagher & Flom LLP
05.2006 - 01.2009
  • Supported litigation teams with document preparation, discovery, court filings, and legal research (Lexis, Westlaw).
  • Managed client files, proofread legal briefs, and assisted with government submissions.
  • Analyzed discovery materials, summarizing findings for attorney review and trial preparation.

Education

Paralegal Studies Certificate -

Georgetown University
01.2005

B.A. - Political Science

Andrew College
01.2000

A.A. - Political Science

Andrew College
01.1998

Skills

  • Microsoft 365, Azure, SharePoint, Intune, Microsoft Defender, Conditional Access, MFA, Windows 10/11, ClickUp, Salesforce Administration, Dell device deployment, PC troubleshooting
  • Operational efficiency
  • Process improvements
  • Problem-solving abilities
  • Organizational skills
  • Excellent communication

Certification

  • PMD Pro 1 — Project Management Essentials
  • Microsoft: Office 365 & SharePoint Administrator training
  • Salesforce Administrator (training)
  • USAID/Federal Grants & Cooperative Agreements training
  • Manager Training (The Management Center)
  • Intro to Human Resources (AMA)

Professional Strengths

  • Strategic planner who aligns operational systems with organizational priorities.
  • Effective cross-functional communicator and stakeholder manager.
  • Calm, analytical approach to crisis response and business continuity.
  • Track record of leading modernization initiatives with measurable operational impact.

Compliance & Governance

Familiar with Uniform Guidance (2 CFR Part 200), GDPR requirements, NIST SP 800-53 cybersecurity frameworks, records retention best practices, and data processing agreements.

Timeline

Senior Director of Operations

Meridian International Center
01.2018 - Current

Senior Manager, Operations & Administration

NASTAD
07.2009 - 01.2018

Litigation Paralegal

Skadden, Arps, Slate, Meagher & Flom LLP
05.2006 - 01.2009

A.A. - Political Science

Andrew College

Paralegal Studies Certificate -

Georgetown University

B.A. - Political Science

Andrew College

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