Hardworking and driven sales management professional with 16 years experience that is equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
18
18
years of professional experience
Work History
ENTERPRISE SALES DIRECTOR
Tricentis
06.2022 - Current
Leads team of 8 Account Executives that are product specialist in automating load performance testing
Positions sales team to successfully grow revenue targets year over year
Weekly, monthly, quarterly accurate forecasting and reporting to various levels of executive leadership tracking results
Exceptional interpersonal skills, collaborative style, and ability to communicate effectively at all levels
Well defined and compelling annual plan, driving culture of strong execution, developing new accounts, expanding existing accounts, and ensuring highest retention rates among existing accounts
Coaches to and implements MEDDPIC deal qualification as well as proper CRM hygiene
Works closely with extended team of solution architects, partner channel, services, training, legal, renewals, marketing, and demand generation.
Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings
Increased profits by 52% through effective recoveries and sales
Exceeded sales targets and revenue goals in 2021 by $1.2m
SALES MANAGER
Fiserv
06.2018 - 06.2022
Successfully managed team of Business Development Executives who supported Financial Risk and Management unit at Fiserv
Provided senior management oversight to drive all pertinent issues related to sales strategy and goal attainment
Coordinated monthly activities including planning and implementing forecasts, marketing campaign development, relationship development, customer satisfaction and collateral material development and distribution
Established short-term and long-term goals and quotas in line with corporate objectives
Identified and qualified important Enterprise sales opportunities at management level
Functioned as coach, mentor, and educator to all of sales
Implemented effective coaching and development of team
Collaborated with executive leadership to develop performance metrics
Hired, developed, and led inclusive, engaged, and high performing team
Grew from $22M to $207M TCV in 3 years
201% attainment in 2021
186% attainment in 2020
185% attainment in 2019
3-time manager of quarter (Q1 2021, Q2 2020, Q2 2019)
Manager of year in 2020.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
SALES MANAGER
Horizon Software International
10.2016 - 06.2018
Leader in K-12 POS and payment technology for foodservice operations
Developed, coached, and managed team of sales executives and sales development representatives
Worked closely with Sales Engineers, RFP coordinators, and Marketing to win complex government RFPs
Adopted and implemented Miller Heimans conceptual selling & strategic selling concepts for complex sales
Drove collective strategy by partnering with leadership team to establish sales goals, targets, and forecasts, to ensure individual and company sales objectives were met or exceeded
Developed, implemented, and managed consistent overall sales process, set appropriate metrics for sales pipeline management, and used automation tools to effectively measure sales team on metrics relevant to outcomes
Actively participated in client interactions; assisted in negotiations and closing major deals when needed
Achieved 2017 team award for highest attainment
Sales Manager of month in June 2017 &
March 2018.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
ENTERPRISE SALES EXECUTIVE- Team Lead
NCC Group
05.2016 - 10.2016
Targeted large public corporations delivering software escrow and verification solutions protecting their critical business technology and intellectual property
Engaged both C-suite and software developers
Collaborated with key stakeholders across solution engineering, product, and marketing while spearheading optimization efforts for call campaigns
Built and managed team of national sales executives and inside sales representatives
Led talented team to achieve incremental growth
Developed sales team through proactively identifying, hiring, coaching, and managing direct reports
Reported to and collaborated with company President to increase revenue attainment plan for market and requisite reporting while ensuring efficient operations by implementing lean and effective go-to-market structure
Maintained awareness of relevant market knowledge and trends, evolving competitors and their management, client needs, expectations, and opportunities, shifts in competitive landscape, and operational efficiencies
Managed key account relationships and programs with companies such as Amazon, Walmart, Target, and Dick’s sporting goods
Attended, participated, and helped organize all trade show events
Achieved on average 45% YoY growth from 2011-2016.
SENIOR ACCOUNT EXECUTIVE
Lonesource
03.2008 - 06.2010
Provided office products and consumables to businesses to help keep them operating efficiently
Developed and sustained healthy relationships with key clients to support recurring revenue growth
Took responsibility for client satisfaction, expediently addressed client concerns and requests, and prioritized client retention
Identified opportunities for growth within existing client accounts managed and presented upselling opportunities to clients to generate additional revenue
Negotiated contracts with key clients and met established deadlines for fulfillment of each client's long-term goals
Managed business stakeholder engagements while executing successful account strategies in highly competitive marketplace
Navigated city, county, and state government contracts to win RFPs
Consistently hit monthly sales targets and maintained gross profit margin over 40%
Won rookie of year 2008
Promoted to senior team in late 2009.
SALES MANAGER
J&B Trading
01.2005 - 03.2008
Directly imported general merchandise, supplying these products at wholesale to broad range of businesses
Successful in hiring, training, and coaching team of sales associates in expanding company’s footprint into midwest from east coast through key acquired partnerships
Led wholesale team with vision, clarity, and optimism while celebrating their strengths, and helping them develop in areas of opportunity
Built sustainable relationships and trust with customer accounts through open and interactive communication
Meet monthly, quarterly, and annual sales and profit goals
Promoted to Sales Manager after 6 months in sales role
Doubled revenue from 2005 to 2007
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
Education
Some College (No Degree) - BUSINESS MANAGEMENT
Georgia State University
Atlanta, GA
Some College (No Degree) - BUSINESS MANAGEMENT/MARKETING
Georgia Perimeter College
Decatur, GA
Skills
Certified in Challenger Sale Method, Miller-Heiman Conceptual Selling, Fiserv Way of Selling, Situational leadership, DISC for sales, MEDDICC/MEDDPICC opportunity qualification