Kevin Tyree Hayes
Bolingbrook,IL
Summary
Results-driven professional with expertise in customer service, quality assurance, and operational management. Committed to enhancing customer experiences and operational workflows through strategic communication, problem resolution, and effective training of team members across various roles.
Overview
20
20
years of professional experience
Work History
Driver
Uber
Chicago, USA
01.2017 - Current
- Delivered food to customers efficiently while prioritizing safety.
- Transported customers to designated locations, ensuring timely arrivals.
- Adjusted routes based on customer preferences to enhance satisfaction.
General Labor
Nexus
Elwood, USA
07.2026 - 05.2026
- Conducted quality assurance checks on completed pallets, ensuring compliance with safety and quality standards.
- Assembled warehouse equipment to support operational readiness.
- Repackaged products for efficient shipment to customers.
Sr. CSR
Liberty Cold Storage/ Vertical Cold Storage
Romeoville, USA
09.2019 - 10.2021
- Contacted customers to ensure accurate in-system labeling of products, enhancing order accuracy.
- Communicated expectations to team members on each shift to maintain operational consistency.
- Managed dock doors and trailer placement to optimize material flow and ensure efficient warehouse operations.
- Input orders for daily for grocery delivery ensuring FIFO used in required situations.
Area Manager
Amazon
Aurora, USA
08.2017 - 08.2019
- Supervised inbound dock associates, coordinating task delegation for streamlined workflows.
- Oversaw inbound dock operations, optimizing freight unloading processes.
- Used FIFO to bring in trailers and freight for unloading.
- Acted as learning ambassador, facilitating training for new hires on Amazon methods to enhance onboarding.
Customer Care Agent
Conduent
Bolingbrook, USA
01.2017 - 08.2017
- Routed incoming calls to appropriate departments to ensure timely resolution of customer inquiries.
- Reviewed and adjusted customer accounts to maintain accuracy and enhance customer satisfaction.
- Handled customer billing and service issues.
- Troubleshot and repaired phone and network issues to restore service and improve customer experience.
Pest Control Technician/Administrative Assistant
C & C Pest Control
Northlake, USA
08.2014 - 01.2017
- Performed pest control services at customer locations.
- Coordinated emergency service arrangements for customers, ensuring prompt response to urgent pest control needs.
- Organized and filed completed work orders to ensure accurate and accessible documentation.
- Diagnosed and resolved IT issues to minimize downtime and maintain operational efficiency.
Shop Representative
E3 Power Solutions
Carol Stream, USA
10.2013 - 02.2014
- Assisted customers in troubleshooting and resolving issues, enhancing customer satisfaction.
- Created inventory checklist for equipment in shop and on job sites, ensuring accurate tracking and availability.
- Coordinated with suppliers to establish efficient equipment and part pick-up schedules.
- Worked with electricians to complete electrical work.
Barista/Shift Supervisor
Starbucks Coffee
Glendale Heights, USA
05.2006 - 07.2011
- Trained and coached new employees on Starbucks policies and procedures to ensure consistent service quality.
- Cultivated a welcoming atmosphere by fostering connections with each customer.
- Addressed complaints and issues promptly to enhance customer satisfaction.
Education
Associate of Science -
ITT Technical Institute
Oak Brook, IL06-2026
Skills
- Shipping and packaging
- Inventory management
- Adaptable driving techniques
- Attention to detail
- Quality assurance
- Problem resolution
- Customer service excellence
- Multi-tasking
- Time management
- Team collaboration
- Leadership
- Critical thinking
- Microsoft Office proficiency
- Mac and PC expertise
- Quick learning
Timeline
General Labor
Nexus
07.2026 - 05.2026
Sr. CSR
Liberty Cold Storage/ Vertical Cold Storage
09.2019 - 10.2021
Area Manager
Amazon
08.2017 - 08.2019
Driver
Uber
01.2017 - Current
Customer Care Agent
Conduent
01.2017 - 08.2017
Pest Control Technician/Administrative Assistant
C & C Pest Control
08.2014 - 01.2017
Shop Representative
E3 Power Solutions
10.2013 - 02.2014
Barista/Shift Supervisor
Starbucks Coffee
05.2006 - 07.2011
Associate of Science -
ITT Technical Institute