Kevin Ulloa
Elmhurst,NY
Summary
Dynamic leader with proven expertise in customer relations and team motivation, honed at IHOP. Skilled in money handling and fostering team motivation, I excel in creating positive work environments and driving results. Expertise in customer relations and compliance ensures operational excellence, with a focus on achieving significant improvements in customer service and financial accuracy.
Overview
18
18
years of professional experience
Work History
Assistant Manager
IHOP
03.2015 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed store opening and closing procedures by counting drawers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
Walmart
04.2010 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently, managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Manager's Assistant
Modell's Sporting Goods
04.2006 - 02.2010
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Education
GED -
Benjamin N Cardozo High School
Bayside, NY04.2006
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Recruiting and interviewing
- Compliance understanding
- Task Delegation
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Manager
IHOP
03.2015 - Current
Sales Associate
Walmart
04.2010 - 01.2015
Sales Manager's Assistant
Modell's Sporting Goods
04.2006 - 02.2010
GED -
Benjamin N Cardozo High School
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