Kevin Ulloa
Newark,NJ
Summary
Motivated and detail-oriented Computer Science graduate with over four years of experience in financial operations, customer support, and problem resolution. Recognized for analytical thinking, reliability, and precision in high-pressure environments. Currently pursuing CompTIA A+ and Security+ certification to build expertise in IT infrastructure, network security, and systems operations. Eager to apply new technical skills, disciplined work ethic, and strong interpersonal skills to a hands-on role in IT systems, infrastructure, and data center operations.
Overview
8
8
years of professional experience
Work History
Personal Banker
Wells Fargo
02.2025 - Current
- Delivered client-focused financial and digital solutions, resolving online access, system, and account issues with precision and urgency.
- Trained customers and colleagues on new digital tools, improving adoption of secure technologies and reducing in-branch service time.
- Ensured data integrity and confidentiality by following strict compliance and security policies.
- Delivered exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially.
Personal Banker / Teller
Wells Fargo
11.2017 - 12.2021
- Maintained deep product and service expertise to deliver accurate, data-driven recommendations that improved client decision-making and satisfaction.
- Led consultative meetings to assess client needs, diagnose service gaps, and propose appropriate banking or digital solutions to streamline their financial management.
- Maintained accurate records, transaction logs, and client notes — demonstrating strong documentation and attention to detail.
Education
Bachelor of Arts - Computer Science
Rutgers, The State University of New Jersey
Newark, NJ05-2025
Associate of Science - Accounting
Essex County College
Newark, NJ12.2021
Skills
- Client Development and Retention
- Financial Analysis & Account Management
- Problem Solving & Critical Thinking
- Customer Education on Digital Tools
- Branch Management
- Cross-Team Collaboration & Communication
- Problem-solving Expert
- Cash Handling & Transaction Accuracy
Technical & Operational Skills
- Computer Proficiency (Windows 10/11, Microsoft 365, Outlook, Excel)
- Digital Banking Systems & Secure Platform Navigation
- Technical Troubleshooting & Customer Support (password resets, access issues, system use)
- Data Entry, Documentation, and Accuracy in High-Volume Environments
- Information Security Awareness (MFA, data confidentiality, compliance protocols)
- Process Optimization & Workflow Efficiency
- Learning & Development: CompTIA A+ (Core 1 – In Progress), CompTIA Security+ (Planned)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
02.2025 - Current
Personal Banker / Teller
Wells Fargo
11.2017 - 12.2021
Bachelor of Arts - Computer Science
Rutgers, The State University of New Jersey
Associate of Science - Accounting
Essex County College