Kevin Urrutia
Bentonville,AR
Summary
Dynamic and dedicated professional with extensive experience at Walmart, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in training and mentoring new associates, while maintaining a safe and organized work environment. Committed to achieving operational goals and fostering positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Consumables Team Associate
Walmart
Bentonville, AR
10.2025 - Current
- Support daily operations in the food and consumables department by ensuring shelves are fully stocked, organized, and compliant with quality and safety standards.
- Provide excellent customer service while maintaining the freshness, accuracy, and presentation of perishable and nonperishable products.
- Trained new associates on operational procedures and customer service standards.
- Collaborated with team members to execute merchandising strategies effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
Customer Services Host Team Associate
Walmart
Bentonville, AR
01.2025 - 10.2025
- Provide exceptional customer service and maintain a welcoming environment for shoppers.
- Serve as the first point of contact for customers, assisting with returns, exchanges, inquiries, and general store support while ensuring adherence to Walmart's service standards and policies.
- Handled escalated issues with professionalism, fostering strong customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Meat/Produce Team Associate
Walmart
Bentonville, AR
08.2024 - 01.2025
- Ensure the freshness, quality, and presentation of meat and produce products while delivering excellent customer service.
- Responsible for stocking, rotating, and maintaining perishable merchandise according to Walmart's food safety and quality standards.
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to ensure store cleanliness and visual merchandising standards were met.
- Adapted quickly to new procedures, contributing to a positive work environment.
- Supported promotional activities by setting up displays and signage effectively.
- Provided feedback to management on inventory levels and customer preferences for better stocking decisions.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
Frontend Associate
Walmart
Bentonville, AR
02.2024 - 08.2024
- Provide exceptional customer service and support front-end operations, ensuring an efficient and positive shopping experience.
- Responsible for assisting customers with purchases, maintaining checkout and front-area cleanliness, and supporting overall store operations.
- Processed transactions efficiently at checkout, reducing wait times for customers.
- Adapted quickly to changing store policies and procedures, enhancing operational efficiency.
- Resolved customer complaints promptly, fostering positive shopping experiences and loyalty.
- Trained new associates on store policies and customer service standards, improving team performance.
Cart Attendant
Walmart
Bentonville, AR
09.2022 - 02.2024
- Ensure a safe, clean, and organized shopping environment by retrieving shopping carts, assisting customers, and supporting front-end operations.
- Provide courteous customer service while maintaining the flow and availability of carts for shoppers.
- Ensured safe and efficient transport of carts throughout parking lot.
- Collaborated with team members to streamline cart collection processes.
- Trained new staff on safety protocols and best practices for cart handling.
- Identified opportunities to improve cart distribution efficiency across store locations.
- Monitored inventory levels of carts, reporting issues to management promptly.
- Implemented strategies for reducing wait times during peak shopping hours.
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
Warehouse Unloader
Walmart
Bentonville, AR
06.2022 - 09.2022
- Responsible for safely unloading freight from trailers, organizing and preparing merchandise for storage or shipment, and maintaining a clean and efficient warehouse environment.
- Play a key role in supporting Walmart's supply chain by ensuring products move accurately and efficiently through the distribution process.
- Collaborated with team members to optimize loading and unloading processes, reducing turnaround time.
- Maintained cleanliness and safety of work area, adhering to company protocols and procedures.
- Collaborated with team members to unload shipments in a timely manner, optimizing productivity.
- Reduced product damage by carefully handling items during the unloading process.
Cart Attendant
Walmart
Bentonville, AR
02.2021 - 06.2022
- Assisted customers with cart retrieval, enhancing overall shopping experience.
- Maintained cleanliness and organization of cart area to optimize workflow.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
Cashier
Walmart
Bentonville, AR
02.2020 - 02.2021
- Provide exceptional customer service while accurately processing transactions at the checkout.
- Maintain a clean, organized, and efficient work area, ensuring a positive shopping experience for all customers.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Trained new cashiers on register operations, customer service standards, and store policies.
Education
High School Diploma -
Bentonville West High School
Centerton, AR05-2021
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Attention to detail
- Following instructions
- Positive attitude
- Teamwork and collaboration
- Training and mentoring
- Money handling
- Goal setting and achievement
- Workplace safety
Certification
Obtained Commercial Drivers License Class B
Certified Walk-Behind Forklift Operator
Timeline
Food and Consumables Team Associate
Walmart
10.2025 - Current
Customer Services Host Team Associate
Walmart
01.2025 - 10.2025
Meat/Produce Team Associate
Walmart
08.2024 - 01.2025
Frontend Associate
Walmart
02.2024 - 08.2024
Cart Attendant
Walmart
09.2022 - 02.2024
Warehouse Unloader
Walmart
06.2022 - 09.2022
Cart Attendant
Walmart
02.2021 - 06.2022
Cashier
Walmart
02.2020 - 02.2021
High School Diploma -
Bentonville West High School