Summary
Overview
Work History
Education
Skills
Certifications - Project Management Professional (PMP) - Certified: January 30th, 2023 - Certified A
Timeline
Generic

KEVIN UWAZURUONYE

Upper Marlboro,MD

Summary

Enthusiastic and results-oriented professional with four years of experience in customer service and a strong desire to transition into a Junior Project Manager role. Proven track record of meeting deadlines, effective communication, and adaptability. Known for hard work, motivation, and a quick learning curve. Committed to delivering successful project outcomes through strategic planning, coordination, and client satisfaction.

Overview

7
7
years of professional experience

Work History

Junior Project Manager

VAN MAR INC
02.2023 - Current
  • Applied knowledge of industry best practices to improve project management processes.
  • Adhered to regulatory standards and company policies.
  • Met deadlines while effectively communicating, planning, and executing daily patrol responsibilities.
  • Ensured client well-being and satisfaction through exceptional care.
  • Facilitated effective communication among coworkers and clients.
  • Engage with internal and external clients on-site, laying the foundation for project management skills.
  • Demonstrate a commitment to meeting project deadlines while effectively communicating, planning, and executing daily responsibilities.
  • Provide attentive care to clients, ensuring their well-being.
  • Begin the journey towards effective project management by adhering to regulatory standards and company policies.
  • Cultivate communication skills with coworkers and clients, essential for project management roles.

Customer Service Representative

ASSURANCE WIRELESS
01.2023 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Consistently met project deadlines while engaging effectively and communicating.
  • Focused on customer happiness through cooperation, empowerment, and consultative problem-solving.
  • Ensured customer satisfaction through high-quality service.
  • Gained experience in producing accurate reports using company tech and app-based software.

Coach

Eliot Hine Middle School
08.2020 - 11.2022
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Monitored team practices to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Contributed to the school's historic playoff appearance in the first year of coaching, developing teamwork and leadership skills.
  • Prioritized the safety and welfare of students, demonstrating responsibility.
  • Created a safe practice environment for students, a foundational skill in project safety.

Chief Security Officer

BENTEC SECURITY
02.2019 - 08.2020
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Consistently met deadlines while engaging effectively, communicating, and planning daily patrol responsibilities.
  • Utilized business metrics to improve performance, a precursor to project metrics.
  • Produced accurate reports using technology and app-based software, mirroring project reporting practices.
  • Built strong relationships with clients, emphasizing stakeholder engagement, a key aspect of project management.

Front Desk Manager

Red Roof Inn Hotel
03.2017 - 02.2019
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Ensured exceptional customer satisfaction through service excellence.
  • Demonstrated integrity in handling financial affairs, aligning with project budget management principles.
  • Collaborated as part of a team to create a customer-focused environment, mirroring project teamwork.
  • Utilized various computer programs, a foundation for project management software usage.

Education

Management Information Systems

University of Maryland - College Park
College Park, MD
05.2025

High School Diploma -

Bladensburg High School
Bladensburg, MD
05.2014

Skills

  • Client Requirements
  • Project Control
  • Equipment Deployment
  • Creating Collateral
  • Project Management
  • Leadership
  • Time Management
  • Problem Solving
  • Microsoft Office 365
  • Communication
  • Flexibility

Certifications - Project Management Professional (PMP) - Certified: January 30th, 2023 - Certified A

 Project Management Professional (PMP) - Certified: January 30th, 2023
Certified Associate in Project Management (CAPM)

Timeline

Junior Project Manager

VAN MAR INC
02.2023 - Current

Customer Service Representative

ASSURANCE WIRELESS
01.2023 - 04.2023

Coach

Eliot Hine Middle School
08.2020 - 11.2022

Chief Security Officer

BENTEC SECURITY
02.2019 - 08.2020

Front Desk Manager

Red Roof Inn Hotel
03.2017 - 02.2019

Management Information Systems

University of Maryland - College Park

High School Diploma -

Bladensburg High School
KEVIN UWAZURUONYE