Kevin Vahabzadeh
Aliso Viejo,CA
Summary
Professional experience in various settings, showcasing a proactive approach in optimizing processes, fostering effective communication, and enhancing overall productivity. With a proven track record of mentoring and training new team members while accumulating extensive expertise in office environments and related software, now focusing on bringing these skills to a career in human resources.
Overview
17
17
years of professional experience
Work History
Guest Service Associate
PetSmart, Inc.
Aliso Viejo
11.2019 - Current
- Assisting pet parents with check-in and check-out of their pets, providing breakdowns of services and pricing, training new Pet Care Specialists and Guest Service Associates, and caring for dog and cat guests.
- Offering detailed information on pet stays to pet parents to enhance their confidence in services provided, ultimately ensuring repeat business.
Member Service Specialist IV
Automobile Club of Southern California
Costa Mesa
07.2007 - 01.2017
- Performed administrative duties such as filing, faxing, and facilitating communication with other departments to resolve billing issues.
- Fielding 60 to 80 calls per day, providing members with assistance in multiple services, utilizing proprietary CRM systems.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
Education
High School Diploma -
Monroe Township High School
Monroe Township, NJAssociate of Science - Human Resources
Saddleback College
Mission Viejo, CA05.2026
Skills
- Training and Development
- Office Administration
- Scheduling
- Microsoft Office
- Staff Management
- Data Entry
Timeline
Guest Service Associate
PetSmart, Inc.
11.2019 - Current
Member Service Specialist IV
Automobile Club of Southern California
07.2007 - 01.2017
High School Diploma -
Monroe Township High School
Associate of Science - Human Resources
Saddleback College