Kevin Vahabzadeh
Aliso Viejo,CA
Summary
Professional experience in various settings, showcasing a proactive approach in optimizing processes, fostering effective communication, and enhancing overall productivity. With a proven track record of mentoring and training new team members while accumulating extensive expertise in office environments and related software, now focusing on bringing these skills to a career in human resources.
Overview
17
17
years of professional experience
Work History
Guest Service Associate
PetSmart, Inc.
11.2019 - Current
- Assisting pet parents with check-in and check-out of their pets, providing breakdowns of services and pricing, training new Pet Care Specialists and Guest Service Associates, and caring for dog and cat guests.
- Offering detailed information on pet stays to pet parents to enhance their confidence in services provided, ultimately ensuring repeat business.
Member Service Specialist IV
Automobile Club of Southern California
07.2007 - 01.2017
- Performed administrative duties such as filing, faxing, and facilitating communication with other departments to resolve billing issues.
- Fielding 60 to 80 calls per day, providing members with assistance in multiple services, utilizing proprietary CRM systems.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
Education
High School Diploma -
Monroe Township High School
Monroe Township, NJAssociate of Science - Human Resources
Saddleback College
Mission Viejo, CA05.2026
Skills
- Training and Development
- Office Administration
- Scheduling
- Microsoft Office
- Staff Management
- Data Entry
Timeline
Guest Service Associate
PetSmart, Inc.
11.2019 - Current
Member Service Specialist IV
Automobile Club of Southern California
07.2007 - 01.2017
High School Diploma -
Monroe Township High School
Associate of Science - Human Resources
Saddleback College
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