Kevin Valdivia
Phoenix,AZ
Summary
Dynamic professional with a proven track record at In-N-Out Burger, excelling in customer service and time management. Spearheaded community sustainability initiatives, demonstrating exceptional leadership and oral communication skills. Expert in enhancing customer satisfaction and workplace safety, significantly improving team performance and service delivery.
Overview
4
4
years of professional experience
Work History
Associate
In-N-Out Burger
12.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Environmentalist
Community Volunteer
05.2020 - Current
- Started community clean-up and recycling education initiatives as a youth.
- Became President of the Blue Planet Society in high school, focused on sustainability.
- Revitalized recycling efforts within school district post-pandemic.
- Advocated at district board meetings to reinstate sustainability practices.
- Graduated with plans to sponsor and expand sustainability awareness in the community through the Blue Planet Society.
- Goals include broadening sustainability initiatives beyond school district.
Manager
McDonald's
12.2021 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Linda Abril Educational Academy
Phoenix, AZ05.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Customer interaction
- Workplace Safety
- Flexible Schedule
- Oral communication
- Client Engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate
In-N-Out Burger
12.2023 - Current
Manager
McDonald's
12.2021 - 03.2024
Environmentalist
Community Volunteer
05.2020 - Current
High School Diploma -
Linda Abril Educational Academy
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