Kevin Vallier
Olive Branch,MS
Summary
Reliable and upbeat Store Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Garden Associate
Home Depot
Southaven, MS
03.2021 - Current
- Maintained plant health and attractiveness with proper sunlight, water and nutrition.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
- Went above-and-beyond to locate desired items by checking with sister locations and other departments.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Store Manager
V&V Liquor
Southaven, MS
09.2015 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Evaluated suppliers to maintain cost controls and improve operations.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
Durable Medical Equipment Specialist
Americare Home Health Agency
Memphis, TN
04.2005 - 08.2015
- Diagnosed cause of problems and completed repairs.
- Inspected, tested and calibrated medical equipment before installing.
- Demonstrated correct operation, care and calibration to on-site medical personnel.
- Installed, calibrated and monitored [Type] devices.
- Maintained safe work environment and adhered to privacy regulations.
- Documented information regarding installations, repairs and inventory checks.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Checked facility's structural environment to assess for electrical, mechanical and other safety hazards.
- Improved operations through consistent hard work and dedication.
Education
Bachelor of Arts - Social Work
Delta State
Cleveland,MS05.2004
Skills
- Merchandising and Display
- Team Goals
- Engaging with Diverse Customers
- Sales and Promotions
- Item Ticketing and Pricing
- Verbal and Written Communication
- End Cap Placement
- Store Layouts
- Theme and Color Selection
- Customer Satisfaction
- Handling Complaints and Inquiries
- Commercial Display Building
- POS Inventory System Operation
Certification
- Licensed Forklift Driver - Garden Associate
- Licensed Reach Truck Drive- Garden Associate
Timeline
Garden Associate
Home Depot
03.2021 - Current
Store Manager
V&V Liquor
09.2015 - Current
Durable Medical Equipment Specialist
Americare Home Health Agency
04.2005 - 08.2015
Bachelor of Arts - Social Work
Delta State
- Licensed Forklift Driver - Garden Associate
- Licensed Reach Truck Drive- Garden Associate
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