Kevin Vargas Merlos
Lawrenceville,GA
Summary
Professional with strong expertise in electrical systems, wiring, and troubleshooting. Known for effective team collaboration, adaptability to changing project needs, and consistent delivery of high-quality results. Proficient in interpreting technical diagrams, adhering to safety protocols, and utilizing problem-solving skills to ensure operational efficiency. Dependable and goal-oriented, ensuring reliability in all tasks.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
Work History
Residential Electrician
Strada Electric
Snellville, Georgia
03.2023 - Current
- Installed residential electrical systems in new and existing homes.
- Diagnosed electrical issues and performed necessary repairs promptly.
- Collaborated with homeowners to determine electrical needs and preferences.
- Interpreted blueprints to ensure proper installation of wiring and fixtures.
- Ensured compliance with local electrical codes and safety regulations.
- Maintained tools and equipment for optimal performance on job sites.
- Assisted in training junior electricians on best practices and safety protocols.
Lead Electrician
Wilkins Electric/Romanoff Group
Lawrenceville, GA
10.2020 - 03.2023
- Installed and repaired residential electrical systems, ensuring compliance with safety standards and local codes.
- Performed routine inspections of electrical systems to identify potential hazards and recommend necessary repairs.
- Collaborated with homeowners to create customized electrical solutions that met their specific needs and preferences.
- Managed inventory of electrical supplies and tools, ensuring readiness for all job site requirements.
- Trained junior electricians on best practices and troubleshooting techniques.
- Conducted inspections to verify quality of electrical work performed by team members.
- Maintained inventory of tools and materials needed for ongoing electrical tasks.
Customer Service Representative
Assurant
Duluth, Georgia
01.2019 - 10.2020
- Assisted customers with inquiries about insurance claims and policy details.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed policy changes and updates using internal systems for accuracy.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Educated customers on product offerings to enhance understanding and engagement.
- Documented customer interactions in the database for record-keeping purposes.
- Trained new representatives on customer service protocols and company policies.
- Maintained knowledge of industry trends to provide informed assistance to clients.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Berkmar High School
Lilburn, GASkills
- Construction experience
- Wiring installation
- Troubleshooting
- Project Management
- Analysis skills
- Attention to detail
- Leadership experience
- Customer service
- Proficient in Microsoft & Excel
- Provisory Mindset
- Communication skills
- Strong teamwork
- Residential construction
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Residential Electrician
Strada Electric
03.2023 - Current
Lead Electrician
Wilkins Electric/Romanoff Group
10.2020 - 03.2023
Customer Service Representative
Assurant
01.2019 - 10.2020
Berkmar High School