Motivated junior at Florida International University pursuing a degree in Information Systems. Seeking an internship or entry-level position to leverage technical skills and hands-on experience.
Overview
8
8
years of professional experience
Work History
Amnesty Tech
Amazon
Miami , FL
10.2019 - Current
Troubleshot, tested, and diagnosed software and hardware issues on amazon drives.
Technical Support: Assist with troubleshooting technical issues related to hardware and software, providing solutions to enhance system performance.
Process Compliance: Ensure adherence to company policies and procedures, particularly in relation to data handling and security.
Data Management: Manage and maintain records related to technical operations, ensuring accurate documentation and reporting.
Collaboration: Work closely with cross-functional teams to resolve issues and implement improvements in processes and technologies.
Training and Guidance: Provide support and training to new team members or staff on technical processes and tools.
Issue Resolution: Identify and address recurring problems, suggesting potential long-term solutions to improve operational efficiency.
Reporting: Compile reports on system performance, incidents, and resolutions to inform management and guide decision-making.
Summer Camp Counselor
Jewish Community Centre
North Miami Beach, FL
06.2016 - 08.2016
Supervision: Oversee the safety and well-being of campers, ensuring they are engaged in activities and following camp rules.
Activity Planning: Organize and lead various recreational activities, such as sports, arts and crafts, hiking, and games.
Mentorship: Serve as a role model for campers, providing guidance, support, and encouragement.
Conflict Resolution: Address and mediate conflicts among campers, promoting teamwork and positive interactions.
Communication: Maintain open communication with campers, parents, and other staff members regarding camper needs and activities.
Education
BBA - Management Information Systems
Florida International University
Miami, FL
12-2025
Associate of Arts - Business Administration
Miami Dade College
Miami, FL
12-2022
High School Diploma -
Miami Beach Senior High
Miami Beach, FL
06-2016
Skills
Technical proficiency: understanding of database management, programming, and systems analysis, as well as familiarity with various software and tools
Analytical Skills: Ability to analyze data and derive insights to inform business decisions, including proficiency in data visualization tools
Problem-Solving: Developing critical thinking skills to identify issues and devise effective solutions
Business Acumen: Understanding of fundamental business concepts, including finance, marketing, and operations, and how they intersect with information systems