Managed user accounts and permissions through Microsoft Intune and Jamf.
Executed end-of-life upgrades for user laptops across the NYC area, improving device reliability and user satisfaction.
Oversaw hardware imaging and deployment, aligning new devices with company standards and ensuring timely readiness for users.
Provided global user support via Bloomberg in-house ticketing system.
Documented repair procedures and system updates in ticketing system, facilitating accurate knowledge transfer and support continuity.
IT Support Technician
American Info Systems
2022 - Current
Assisted in setting up new workstations and configuring user accounts efficiently.
Decommissioned devices across multiple sites, ensuring smooth transition to new systems. Installed new devices, enhancing operational capabilities at various locations.
Collaborated with organizations including Meta, Amazon, Jefferies, and Bloomberg; gained diverse experience to strengthen IT support expertise.
Desktop End Of Life Tech
Bloomberg L.P. (Contract)
2022 - 2025
Implemented desktop end-of-life upgrades to guarantee smooth transitions for NYC users.
Configured desktop systems to enhance performance and reliability for all users.
Streamlined user access to corporate resources through Active Directory account configurations.
Provided comprehensive global user support via Bloomberg ticketing system.
Maintained precise records by documenting repairs and system updates in the ticketing platform.
Desktop Support
Bloomberg L.P. (Contract)
2023 - 2024
Delivered technical support for desktop hardware and software issues, minimizing user downtime.
Diagnosed and resolved user-reported problems to maintain operational continuity.
Assisted users with troubleshooting via phone, email, and in-person support.
Utilized diagnostic tools to identify hardware malfunctions and promptly replaced defective parts.