Overview
Work History
Skills
Timeline
Generic

Kevin Vaval

Overview

2027
2027
years of professional experience

Work History

Mobile End of Life Tech

Bloomberg L.P. (Contract)
2023 - Current
  • Managed user accounts and permissions through Microsoft Intune and Jamf.
  • Executed end-of-life upgrades for user laptops across the NYC area, improving device reliability and user satisfaction.
  • Oversaw hardware imaging and deployment, aligning new devices with company standards and ensuring timely readiness for users.
  • Provided global user support via Bloomberg in-house ticketing system.
  • Documented repair procedures and system updates in ticketing system, facilitating accurate knowledge transfer and support continuity.

IT Support Technician

American Info Systems
2022 - Current
  • Assisted in setting up new workstations and configuring user accounts efficiently.
  • Decommissioned devices across multiple sites, ensuring smooth transition to new systems. Installed new devices, enhancing operational capabilities at various locations.
  • Collaborated with organizations including Meta, Amazon, Jefferies, and Bloomberg; gained diverse experience to strengthen IT support expertise.

Desktop End Of Life Tech

Bloomberg L.P. (Contract)
2022 - 2025
  • Implemented desktop end-of-life upgrades to guarantee smooth transitions for NYC users.
  • Configured desktop systems to enhance performance and reliability for all users.
  • Streamlined user access to corporate resources through Active Directory account configurations.
  • Provided comprehensive global user support via Bloomberg ticketing system.
  • Maintained precise records by documenting repairs and system updates in the ticketing platform.

Desktop Support

Bloomberg L.P. (Contract)
2023 - 2024
  • Delivered technical support for desktop hardware and software issues, minimizing user downtime.
  • Diagnosed and resolved user-reported problems to maintain operational continuity.
  • Assisted users with troubleshooting via phone, email, and in-person support.
  • Utilized diagnostic tools to identify hardware malfunctions and promptly replaced defective parts.

Skills

  • Device decommissioning
  • Microsoft Intune
  • Desktop configuration
  • Technical troubleshooting

Timeline

Mobile End of Life Tech

Bloomberg L.P. (Contract)
2023 - Current

IT Support Technician

American Info Systems
2022 - Current

Desktop End Of Life Tech

Bloomberg L.P. (Contract)
2022 - 2025

Desktop Support

Bloomberg L.P. (Contract)
2023 - 2024
Kevin Vaval