Kevin Velazquez
Fountain Hill,PA
Summary
Dynamic customer service professional with a proven track record at Cognizant Technologies, excelling in problem resolution and active listening. Skilled in data entry and maintaining accurate records, I enhance customer satisfaction through effective communication and collaboration, consistently contributing to a positive team environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cognizant Technologies
06.2025 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints effectively to enhance satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Contributed to a positive team environment through open communication.
Customer Service Representative
Lineage Logistics LLC
10.2024 - 06.2025
- Resolved customer complaints effectively to enhance satisfaction.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained accurate records of customer interactions and transactions.
- Responded proactively and positively to rapid change.
Traffic Clerk
Lineage Logistics LLC
10.2022 - 10.2024
- Managed inbound and outbound shipments, ensuring timely processing and accuracy of documentation.
- Resolved shipping discrepancies swiftly, ensuring prompt resolution and minimal disruptions to operations.
- Managed inbound and outbound shipments, ensuring accurate documentation and compliance with company standards.
Mobile Clerk
Deploy HR
09.2019 - 12.2020
- Managed filing systems to ensure accurate and efficient retrieval of documents.
- Assisted in processing employee records and maintaining confidentiality of sensitive information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Education
Liberty High School
Bethlehem, PA06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Scheduling
- Paperwork processing
- Filing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Cognizant Technologies
06.2025 - Current
Customer Service Representative
Lineage Logistics LLC
10.2024 - 06.2025
Traffic Clerk
Lineage Logistics LLC
10.2022 - 10.2024
Mobile Clerk
Deploy HR
09.2019 - 12.2020
Liberty High School
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