Kevin Venters
HR Shared Services Center Advisor III (Leave Management)
Upper Marlboro,MD
Summary
Human Resources professional with over 10 years of experience providing HR operational support, employee guidance, and program administration across complex organizations. Proven ability to serve as a trusted advisor by responding to HR inquiries, interpreting policies, resolving discrepancies, and processing personnel transactions with accuracy and confidentiality. Known for improving processes, enhancing employee experience, and supporting organizational goals through collaboration, integrity, and service excellence.
Overview
10
10
years of professional experience
Work History
Program Specialist (CG-9)
Federal Deposit Insurance Corporation
08.2024 - 12.2025
- Provided end-to-end HR operational support for large-scale hiring and onboarding programs, serving as the primary point of contact for new hires, managers, and internal partners
- Responded to employee and stakeholder inquiries related to HR processes, policies, documentation, and onboarding requirements, ensuring timely and accurate guidance
- Reviewed, tracked, and processed HR-related transactions and administrative actions to meet deadlines and ensure data accuracy
- Identified issues and discrepancies within onboarding workflows and implemented solutions to improve efficiency and employee experience
- Coordinated closely with HR, IT, Security, and Administrative teams to resolve system access, equipment, and credentialing and equipment issues efficiently.
- Conducted ongoing quality control reviews to ensure accuracy and consistency of HR processes and records.
Program Specialist/Team Lead (ZA-03)
Department of Commerce (NOAA)
02.2018 - 08.2024
- Served as a trusted HR advisor to leadership and employees by providing guidance on staffing, workforce planning, performance management, and organizational effectiveness
- Supported HR operational processes by interpreting policies and ensuring compliance with internal procedures and regulatory standards
- Independently planned and executed HR administrative functions, proactively identifying process gaps and recommending improvements
- Managed employee records and workforce data, ensuring accuracy, confidentiality, and audit readiness
- Responded to internal and external inquiries related to HR programs, workforce data, and compliance requirements
- Coordinated cross-functional HR activities including timekeeping, property accountability, records management, and workforce reporting
- Supported system testing and workflow validation efforts by reviewing process outcomes, documenting issues, and collaborating with stakeholders on resolutions.
ADMINISTRATIVE SPECIALIST (GS-11)
Department of Homeland Security
03.2016 - 02.2018
- Delivered HR operational and advisory support to employees and management, addressing staffing, recruitment, and personnel actions.
- Reviewed and processed HR documentation and personnel records, ensuring compliance with HR policies and data accuracy standards.
- Coordinated recruitment activities, including interview scheduling, candidate evaluation support, and guidance to hiring managers.
- Analyzed HR reports to identify data discrepancies, researched root causes, and recommended corrective actions.
- Prepared HR briefings, reports, and leadership communications to support decision-making.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD06-1993
Skills
Skill development
Core Competencies
- HR Operations & Shared Services (SSC/COE)
- Employee Case Management & Inquiry Resolution
- HR Policy Interpretation & Compliance
- Process Improvement & Quality Control
- HR Systems & Data Integrity (Oracle HCM–aligned)
- Workforce Data Analysis & Reporting
- Cross-Functional & Vendor Coordination
- Service Level Agreement (SLA) Management
- User Acceptance Testing (UAT) & Workflow Validation
- Team Leadership & Mentoring
Timeline
Program Specialist (CG-9)
Federal Deposit Insurance Corporation
08.2024 - 12.2025
Program Specialist/Team Lead (ZA-03)
Department of Commerce (NOAA)
02.2018 - 08.2024
ADMINISTRATIVE SPECIALIST (GS-11)
Department of Homeland Security
03.2016 - 02.2018
High School Diploma -
Oxon Hill High School