Summary
Overview
Work History
Education
Skills
Software
Certification
Additional Information
Timeline
Generic

Kevin Ventura

Senior Enterprise Project Manager III
Eagle,ID

Summary

Accomplished Manager with PMP certification offering years of experience as a manager and project manager. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Manager, SMB Onboarding

ServiceTitan
05.2024 - Current
  • Support and Manage a team of 8-10 project managers
  • Work cross-functionally with managers in other departments to build process flows to maximize business opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Actively manage the pipeline of projects on the team for optimal efficiency, tracking, and goal attainment.

Senior Enterprise Project Manager III

ServiceTitan
02.2021 - 04.2024
  • Developed and initiated projects, managed costs, and monitored performance.
  • Construct detailed implementation plans which include scope of the project, key deliverables, and required resources to ensure buy-in from prominent client stakeholder
  • Consistently update all internal and customer stakeholders on any progress and/or roadblocks to maintain alignment and transparency, while continually driving the project forward to meet established deadlines
  • Develop and foster long term relationships with customers, built upon trust and having their best interest at heart. This includes managing expectations and navigating through challenging conversations.
  • Coordinate with cross functional teams to deliver against defined time lines and partner closely during launch week to ensure a successful customer onboarding
  • Mitigate any potential project risks while escalating issue to appropriate parties
  • Relay product features and can customize to the tenant's workflow. If the customer is unsure of the right workflow to put in place, offer accurate guidance with limited support
  • Conduct regular trainings with customers, enabling them on the different functions within the software that are customizable to their unique workflows
  • Speak to the advantages of our product versus the competition. Show knowledge of common industry nomenclature.

Applications + Technical Project Manager

The Picerne Group
02.2019 - 02.2021
  • Led company-wide ERP and CRM software implementation, migrating from hosted to cloud based technology.
  • Lead Administrator of ERP and CRM systems, managing all aspects of the software
  • Led LMS implementation project.
  • Led paper-less initiative, creating online automated leases cutting costs significantly and drastically improving the customer experience.
  • Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.

Business Systems Analyst

J.F. Shea Co., Inc
03.2017 - 02.2019
  • Led large core ERP software upgrade, bringing entire company up to latest software resulting in new reporting capabilities, enhanced user experience, and savings from moving from on prem to new cloud based ERP system.
  • Led CRM product implementation resulting in software consolidation and over $50,000 worth of software licensing savings/year.
  • Supported finance group, ensuring financial accuracy and addressing financial errors and discrepancies.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Delivered in-depth software training, imparting knowledge of best practices for protecting data and minimizing errors.

Technical Account Manager

Yardi Systems
03.2016 - 02.2017
  • Led ERP software projects (migrations/conversions) for Yardi customers.
  • Devised solutions to operations issues related to Voyager 7s and Yardi
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Processed over 100 support requests weekly for technical assistance on wide range of issues related to software and financials.

Education

B.A - Business Management

Concordia University Irvine
Irvine, CA
08.2014 - 05.2016

Skills

    PMP Certified

Project Management

Change Control Processes

Business process re-engineering

Project planning and development

Project estimation and bidding

Procedure development

ERP Implementations

Software

SQL

Microsoft Project

Smartsheets

Jira

Confluence

Salesforce

AHA!

Yardi

Certification

Project Management Professional (PMP)

Additional Information

Married 5 years to accomplished RN BSN. Father of 2 children. Enjoy fitness, camping, and the mountains.

Timeline

Manager, SMB Onboarding

ServiceTitan
05.2024 - Current

Senior Enterprise Project Manager III

ServiceTitan
02.2021 - 04.2024

Project Management Professional (PMP)

10-2019

Applications + Technical Project Manager

The Picerne Group
02.2019 - 02.2021

Business Systems Analyst

J.F. Shea Co., Inc
03.2017 - 02.2019

Technical Account Manager

Yardi Systems
03.2016 - 02.2017

B.A - Business Management

Concordia University Irvine
08.2014 - 05.2016

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Kevin VenturaSenior Enterprise Project Manager III