Summary
Overview
Work History
Education
Skills
References
Expertise
Languages
Timeline
Generic
Kevin Vidal

Kevin Vidal

Las Vegas,NV

Summary

Experienced professional with a strong background in inventory control, quality assurance, and customer service. Skilled in managing quality control processes, cycle control, and inventory management as a Manager. Proven expertise in distribution management and packaging operations. Possesses a deep understanding of customer service principles, with a focus on bookings, upselling, and providing exceptional customer support. Committed to delivering high-quality service and ensuring customer satisfaction.

Overview

8
8
years of professional experience

Work History

Inventory Manager

State Flower
11.2019 - Current
  • Company Overview: Gravitas NV LTD
  • Create Packages and items in Metrc
  • Create manifest for lab transfers, whole sale transfers, Virtual transfers
  • Keep track of metrc inventory and ensure vault/plant inventory matches Metrc
  • Create Invoices for sales
  • Schedule vendor and blackbird pickups for product
  • Email customers menus for wholesale purchase
  • Schedule lab testing through confident cannabis and ensure product gets tested properly for most accurate test results
  • Inspect quality of any company product leaving facility
  • Ensure all data labels are correct and the COA's match
  • Inspect quality of trimmed flower and packaging flower in progress with post harvest
  • Package and complete any orders we receive
  • Maintain Vault clean, have organized and everything metrc tagged
  • Optimized inventory management by implementing efficient tracking systems and conducting regular audits.
  • Coordinated with suppliers to expedite shipments during periods of high demand, preventing potential stockouts.
  • Facilitated interdepartmental collaboration by regularly attending meetings with other department managers to discuss inventory needs and strategize on meeting business goals.
  • Negotiated favorable terms with vendors, leading to reduced costs on purchased goods without sacrificing quality or timely delivery schedules.
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
  • Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
  • Streamlined returns process, improving customer satisfaction and reducing losses.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Distributor /Delivery driver

A.M.A (Alternative Medicine Association)
01.2018 - 01.2019
  • Deliver A.M.A & Cannahemp Company product to dispensaries around las vegas in a safe reliable manner
  • Transport trim/fresh frozen
  • Help package orders
  • Pick up company cash payments & take deposits

Vacation Booker /Senior Customer Service Representative

Diamond Resorts
01.2017 - 01.2018
  • Collaborated with other departments to guarantee seamless coordination in accommodating special requests and needs of guests.
  • Improved overall customer satisfaction by efficiently managing reservations and bookings.
  • Enhanced guest experience with personalized recommendations for local attractions and events based on individual preferences.
  • Managed high volume of incoming calls and inquiries, ensuring prompt assistance to potential clients.
  • Serves as overall point of contact for member’s account information.
  • Creates, modifies, and cancels resort reservations and exchanges.
  • Processes member account/reservation payments.
  • Updates member account information.
  • Educates members on benefits of THE Club®.
  • Completes detailed notes in comments area of member account after each interaction.
  • Researches and resolves concerns and questions raised by members.
  • Provides information to members as it relates to their account.
  • Maintains expected reservation productivity including inbound and outbound reservations.
  • Meets or exceeds required departmental expectations to be eligible for incentive programs.
  • Identifies multiple membership products and services.
  • Upsells and books tours for prospective and current owners.
  • Consistently demonstrates how We Love to Say Yes™ and maintains the highest standards of professionalism when interacting with management, fellow team members, and members.
  • Handles blended inbound and outbound calls.
  • Upsells various products for THE Club®.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.

Education

High School Diploma -

Centennial High School
01.2014

Skills

  • Decision-Making
  • Warehouse Management
  • Paperwork reviewing
  • Critical Thinking
  • Customer Relationship Management
  • Team Leadership
  • Initiative and Self-Motivation
  • Order Processing
  • Inventory Audits
  • Maintaining stock levels
  • Shipping and receiving
  • Personnel Management
  • Vendor Relationship Management
  • Inventory reporting
  • Inventory Management
  • Staff Management
  • Team Collaboration
  • Documentation
  • Staff Supervision
  • Data Entry
  • Incident Reporting
  • Relationship Building
  • Work Planning and Prioritization
  • Heavy Lifting
  • Goods Movement Planning
  • Order Management
  • Customer Service

References

  • Ashgin Bianco, 702-406-1216, Ashgin@StateflowerCannabis.com, Post Harvest Manager, State Flower
  • Jared Pitts, 303-710-4723, Jared@StateFlowercannabis.com, Inventory Manager, State Flower

Expertise

Quality Control, 3, Trimmer, 5, Metrc Certified, 3, Packaging, 5, Inventory Control, 3, Distribution, 2, English, Spanish

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Inventory Manager

State Flower
11.2019 - Current

Distributor /Delivery driver

A.M.A (Alternative Medicine Association)
01.2018 - 01.2019

Vacation Booker /Senior Customer Service Representative

Diamond Resorts
01.2017 - 01.2018

High School Diploma -

Centennial High School

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Kevin Vidal