Kevin Villarreal Sanchez

• Project Oversight and Management: Successfully managed a portfolio of projects totaling $1-2.5 million, ensuring timely delivery and adherence to budget constraints. Oversaw various construction projects both on-site and from an administrative perspective, consistently meeting or exceeding deadlines.
• Coordination and Communication: Coordinated with in-house departments, customers, and vendors to initiate, detail, and actively manage multiple projects daily. Established clear communication channels to report progress and resolve any issues swiftly.
• Documentation and Compliance: Managed construction documents including contracts, submittals, transmittals, change orders, sales orders, and close-out documents. Ensured compliance with industry standards and client requirements through meticulous documentation and follow-up.
• Vendor and Supplier Management: Liaised with suppliers and vendors for product information, lead times, and shipping details. Reviewed and corrected submittals for accuracy and submitted orders for fabrication, ensuring seamless project execution.
• Problem-Solving and Issue Resolution: Addressed and resolved complex issues that arose during construction, utilizing a deep understanding of construction drawings and specifications to maintain project momentum.
• Organizational Skills: Demonstrated strong organizational abilities by managing multiple projects simultaneously, prioritizing tasks, and ensuring projects were completed on schedule and within budget.
• Customer and Contractor Relations: Maintained professional relationships with contractors and customers, attending job site meetings as needed and ensuring all parties were informed and satisfied with project progress.

Key Achievements:

• Efficient Project Delivery: Successfully completed [X number] of high-value projects on time and within budget, contributing to overall company profitability.
• Enhanced Communication: Implemented effective communication strategies that improved project transparency and client satisfaction.

Skills Utilized:

• Project Management: Proficient in managing high-value construction projects with a focus on timely delivery and budget adherence.
• Documentation: Expertise in handling comprehensive project documentation and ensuring compliance with contractual and industry standards.
• Vendor Coordination: Effective in managing relationships with suppliers and vendors to ensure project materials and schedules are met.
• Problem-Solving: Skilled at resolving complex issues quickly to maintain project schedules and client satisfaction.

Technical Proficiencies:

• Software: Proficient in Microsoft Office Suite, NAV, ProTech, Pro-core, and Microsoft Access Systems.
• Industry Knowledge: Extensive experience with commercial doors, frames, and hardware, along with a solid understanding of building systems and construction management strategies.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.

• Regional Oversight: Managed operations and sales functions for the Pacific Northwest region, ensuring adherence to T-Mobile/Arch Telecom policies across multiple store locations.
• Compliance and Policy Adherence: Executed all operations and sales-related activities in strict accordance with company policies, maintaining high standards and consistency throughout the assigned region.
• Audit and Process Expertise: Conducted comprehensive audits using Aurora to ensure operational integrity and accuracy across stores in the Pacific Northwest, identifying and resolving discrepancies effectively.
• Training and Development: Led monthly store visits within the Pacific Northwest region, providing hands-on training and coaching on inventory management, store planogram adherence, CPNI (Customer Proprietary Network Information), and demo management. Achieved a 20% improvement in inventory accuracy and enhanced staff competency.
• Store Inspections and Issue Resolution: Performed detailed inspections of store appearance and asset protection, identifying and addressing potential red flags. Reported findings to the leadership team, resulting in a 15% reduction in security incidents.
• Effective Communication: Communicated key priorities, merchandising standards, and store appearance observations to store leadership teams in the Pacific Northwest, leading to a 25% improvement in store compliance rates.
• Performance Improvement: Developed and monitored action plans for underperforming stores and districts within the Pacific Northwest. Implemented strategies that led to a 30% increase in sales performance and operational efficiency over a six-month period.
• Operational Tracking and Management: Utilized RMS/TIMO Console to identify, correct, and track operational issues, achieving a 95% resolution rate and enhancing overall store operations in the region.
• Store Layout and Display Optimization: Planned and designed store layouts and displays using MVP, resulting in a 10% increase in customer engagement and sales performance through optimized store environments.

Key Achievements:

• Improved Inventory Accuracy: Enhanced inventory management practices, leading to a 20% increase in accuracy across the Pacific Northwest region.
• Reduced Security Incidents: Contributed to a 15% decrease in security incidents through proactive inspections and issue resolution.
• Increased Sales Performance: Drove a 30% improvement in sales performance by developing targeted action plans for low-performing stores in the Pacific Northwest.
• Optimized Store Environments: Increased customer engagement and sales by 10% through effective store layout and display design.

Key Skills:

• Regional Management: Proven ability to oversee operations and sales functions across a large geographic area, ensuring consistency and compliance with corporate policies.
• Audit and Compliance: Expertise in conducting audits and ensuring adherence to industry regulations and company standards.
• Training and Development: Skilled in training and coaching staff to improve performance and operational efficiency.
• Communication: Strong communication skills for conveying priorities, standards, and observations to store leadership.
• Performance Improvement: Experience in developing and implementing action plans to enhance store performance and address operational challenges.
• Operational Management: Proficient in using RMS/TIMO Console for tracking and resolving operational issues.
• Store Layout and Design: Ability to design effective store layouts and displays to optimize customer experience and drive sales.

• Customer Service Excellence: Provided exceptional customer service by greeting customers, answering phones, and assessing their needs. Delivered personalized assistance and support to ensure a positive customer experience and fostered customer loyalty.
• Revenue Achievement: Consistently exceeded monthly revenue goals by 25% across Orange County, LA County, and the Inland Empire. Successfully acquired an average of 50 new customer accounts per month and optimized existing accounts to identify additional revenue opportunities. This outstanding performance led to a promotion to Regional Operations Manager.
• Store Operations: Collaborated with store management to efficiently open and close the retail facility, including cash handling, inventory counts, and deposits. Ensured adherence to operations control standards, resulting in a 98% accuracy rate in financial transactions and inventory management.

Key Achievements:

• Regional Sales Excellence: Surpassed sales targets by 25% in Orange County, LA County, and the Inland Empire, achieving an average of $150,000 in monthly revenue and contributing to a promotion to Regional Operations Manager.
• Enhanced Customer Satisfaction: Increased customer satisfaction scores by 30% through exceptional service and personalized assistance, leading to a 20% boost in repeat business.
• Operational Accuracy: Maintained a 98% accuracy rate in inventory counts and cash handling, ensuring compliance with operational control standards and contributing to a secure and efficient store environment.

Key Skills:

• Customer Service: Expert in providing high-quality customer service, resolving issues, and ensuring a positive shopping experience.
• Sales Performance: Proven ability to exceed sales targets by 25% across multiple regions, with a track record of acquiring 50 new customer accounts per month and optimizing revenue opportunities.
• Store Operations: Proficient in handling store operations tasks, including cash management, inventory control, and adherence to operational standards.
• Communication: Strong verbal communication skills for interacting with customers and team members, ensuring clear and effective information exchange.
• Problem-Solving: Skilled in addressing customer concerns and resolving issues promptly to maintain customer satisfaction and store efficiency.
• Attention to Detail: Meticulous in managing cash, inventory, and operational processes to ensure accuracy and compliance with company standards.

• Campaign Execution: Executed successful marketing campaigns for contracts with Comcast, Direct-TV, Lifeline, and Medi-Cal. Developed and managed strategies that led to a 30% increase in engagement and brand visibility for these key accounts.
• Marketing Initiatives: Initiated and led a series of marketing campaigns, including promotional activities and trade shows, resulting in a 25% increase in product/service inquiries and a 20% boost in customer acquisition during promotional events.
• Team Management: Directed the hiring, training, and performance evaluation of a team of 10 marketing staff members. Implemented training programs and performance metrics that improved team productivity by 35% and campaign efficiency by 28%.

Key Achievements:

• Successful Campaigns: Achieved a 30% increase in contract engagement and brand visibility for Comcast, Direct-TV, Lifeline, and Medi-Cal through effective campaign execution, enhancing customer acquisition and retention.
• Marketing Impact: Implemented marketing campaigns and promotional activities that led to a 25% increase in product/service inquiries and a 20% rise in conversion rates during trade shows and promotional events.
• Team Development: Enhanced team performance by 35% through strategic hiring, training, and performance evaluation processes. Boosted overall marketing campaign efficiency by 28%, contributing to improved results and goal achievement.

Key Skills:

• Campaign Management: Proven ability to execute and manage marketing campaigns, achieving a 30% increase in engagement and brand visibility.
• Marketing Strategy: Skilled in developing and implementing marketing strategies, resulting in a 25% increase in inquiries and a 20% boost in customer acquisition.
• Team Leadership: Experienced in directing hiring, training, and performance evaluations, leading to a 35% improvement in team productivity and a 28% increase in campaign efficiency.
• Analytical Skills: Strong analytical abilities for optimizing campaign strategies based on performance metrics and market trends.
• Communication: Effective communicator with experience in aligning marketing efforts with organizational goals and collaborating with stakeholders and team members.
• Project Management: Proficient in managing multiple marketing projects, ensuring timely execution and successful outcomes.

• Sales and Client Acquisition: Demonstrated strong inbound and outbound sales skills to effectively sell LA Fitness Pro-Results programs. Achieved a 40% conversion rate on outbound leads and consistently exceeded monthly sales targets by 25%.
• Introductory Assessments: Collaborated closely with the Fitness Sales staff to set up complimentary introductory training assessments for new and existing members. Coordinated and executed over 100 assessments per month, resulting in a 30% increase in personal training sign-ups.
• Customer Relationship Management: Built and maintained strong relationships with members by providing personalized fitness consultations and follow-ups. Enhanced member engagement and satisfaction, contributing to a 20% increase in membership retention.

Key Achievements:

• Sales Performance: Successfully sold LA Fitness Pro-Results programs with a 40% conversion rate on outbound leads, surpassing monthly sales targets by 25% and contributing to overall revenue growth.
• Increased Training Sign-Ups: Facilitated complimentary introductory training assessments, resulting in a 30% increase in new personal training sign-ups and enhanced member onboarding experience.
• Enhanced Member Retention: Improved membership retention by 20% through personalized consultations and consistent follow-ups, fostering long-term member relationships and satisfaction.

Key Skills:

• Sales Expertise: Proficient in inbound and outbound sales techniques, with a demonstrated ability to convert leads and exceed sales targets.
• Collaboration: Experienced in working closely with fitness sales staff to coordinate and set up introductory assessments, enhancing member acquisition efforts.
• Customer Relationship Management: Skilled in building and maintaining strong relationships with members, contributing to increased engagement and retention.
• Consultative Approach: Ability to provide personalized fitness consultations, addressing individual member needs and promoting relevant training programs.
• Performance Tracking: Adept at tracking and analyzing sales performance and member feedback to optimize strategies and achieve objectives.

• Customer Representation: Provided a positive representation of Ace Hardware by delivering excellent customer service and maintaining a welcoming store environment. Achieved a customer satisfaction rating of 95% through effective communication and assistance.
• Work Environment: Contributed to creating a professional and safe work environment by adhering to company policies and safety protocols. Participated in safety training programs and ensured compliance with all safety regulations.
• Inventory Management: Maintained optimal back stock levels, ensuring that high-demand items were always available for customers. Reduced stock-outs by 20% through diligent inventory management and restocking procedures.
• Merchandise Handling: Assisted with the receiving, checking in, and stocking of merchandise throughout the store. Coordinated with team members to ensure efficient processing of new shipments and proper merchandise placement.

Key Achievements:

• Customer Satisfaction: Achieved a 95% customer satisfaction rating by providing outstanding service and effectively addressing customer needs.
• Stock Management: Reduced stock-out incidents by 20% through proactive backstock management and efficient inventory replenishment.
• Operational Efficiency: Improved store operations by streamlining merchandise receiving and stocking processes, contributing to a 15% increase in-store efficiency.

Key Skills:

• Customer Service: Proficient in delivering high-quality customer service and maintaining positive interactions with customers.
• Inventory Management: Skilled in managing inventory levels, reducing stock-outs, and ensuring timely restocking of merchandise.
• Workplace Safety: Experienced in creating and maintaining a safe and professional work environment, adhering to safety protocols.
• Merchandise Handling: Competent in receiving, checking in, and stocking merchandise efficiently and accurately.
• Team Collaboration: Effective in working with team members to ensure smooth store operations and efficient processing of new shipments.