Summary
Overview
Work History
Education
Skills
Languages
MS Office Package
Timeline
Generic

Kevin Vindas

Alajuela

Summary

Dynamic and results-oriented professional with a proven track record, specializing in complaint resolution and regulatory compliance. Excelled in cross-functional collaboration and analytical reporting, significantly improving process efficiency. Skilled in fostering strong communication, I consistently delivered insights and solutions, enhancing customer and employee satisfaction.

Overview

4
4
years of professional experience

Work History

Contact Center Representative

DHL eCommerce
Heredia, Belen
10.2024 - 12.2024
  • Supported the users' complaint process by triaging cases based on established guidelines, and assigning them to the appropriate departments for investigation and tracking of their packages.
  • Ensured compliance with U.S. federal and state laws by aligning HR guidelines.
  • Examined information for trend identification, delivering useful insights to HR leaders.
  • Communicated progress and findings effectively to management, ensuring alignment with organizational objectives.
  • Conducted basic data analysis to support HR investigations and/or escalations to improve the user's experience with the services provided.

Data Analyst

Stewart Tittle Company
San Jose, Pavas
12.2023 - 09.2024
  • Supported HR initiatives by maintaining clients' records, assisting in investigations, and managing sensitive documentation.
  • Assisted with legal U.S. documentation to provide support with transfers, legal wills, and completing the addition of family members to the legal records.
  • Fostered positive relationships with employees and management through effective communication and responsiveness to concerns.
  • Assisted in training sessions and workshops related to organizational policies and compliance.
  • Compiled comprehensive reports through systematic data collection, examination, and summarization of information.

Customer Support Specialist

Concentrix
San Jose, Pavas
02.2021 - 11.2023
  • Worked with ticketing systems, inbound and outbound calls to provide client support, as well as handling clients' escalations for customer success.
  • Escalate employee concerns after thorough collaboration with Employee Relations and HR.
  • Led engagement team, coordinating logistics and organizing monthly activities.
  • Managed a four-person team in the Nike marketing and design department, delivering high-quality projects.
  • Ensure compliance with Equal Employment Opportunity regulations and organizational guidelines by conducting research and documenting activities in accordance with standards.
  • Partnered cross-functionally with the HR, Marketing and Client Support teams to address business challenges, prioritize tasks, and meet deadlines while maintaining confidentiality.

Education

High School Diploma -

Colegio Nacional Virtual Marco Tulio
Alajuela
12-2021

Some College (No Degree) - Bachelor´s in Graphic Design

Universidad Americana
San Jose

Skills

  • Complaint Resolution Expertise
  • Regulatory Compliance Expertise
  • Analytical Reporting Skills
  • Strong communication and organizational skills
  • Cross-functional collaboration
  • Process Improvement and Risk Mitigation

Languages

English
Professional

MS Office Package

Knowledge of MS Tools (Excel, Word, PPT, etc)

Timeline

Contact Center Representative

DHL eCommerce
10.2024 - 12.2024

Data Analyst

Stewart Tittle Company
12.2023 - 09.2024

Customer Support Specialist

Concentrix
02.2021 - 11.2023

High School Diploma -

Colegio Nacional Virtual Marco Tulio

Some College (No Degree) - Bachelor´s in Graphic Design

Universidad Americana

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Kevin Vindas