Kevin Virchis
Orlando
Summary
Dynamic and dedicated professional with extensive experience in customer service at Marriott and La Pachanga. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in problem-solving and maintaining high hygiene standards, consistently delivering exceptional service in fast-paced environments.
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.
Overview
13
13
years of professional experience
Work History
Waiter
La Pachanga
01.2024 - 06.2025
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Pool / Room Service Attendant
Marriott
02.2020 - 12.2023
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
AYS Agent
Marriott
09.2017 - 12.2019
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the hotel.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Restaurant Waiter
Tijuana Bar & Grill
01.2015 - 12.2017
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
John Doe's
01.2012 - 12.2016
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Criminal Justice
UNE
Carolina, PR05-2022
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Security standards expertise
- Storage security
- Data entry
- Customer support
- Problem-solving skills
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waiter
La Pachanga
01.2024 - 06.2025
Pool / Room Service Attendant
Marriott
02.2020 - 12.2023
AYS Agent
Marriott
09.2017 - 12.2019
Restaurant Waiter
Tijuana Bar & Grill
01.2015 - 12.2017
Restaurant Waiter
John Doe's
01.2012 - 12.2016
Criminal Justice
UNE
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