Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

KEVIN VIRUET

Orlando,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
years of professional experience

Work History

Accredo Specialty Pharmacy
Orlando, FL

Concierge
08.2019 - 11.2022

Job overview

  • Created and maintained tactful action plans for individual healthcare providers.
  • Addressed provider concerns in accordance with standard operating procedures with timely responses via phone, email, and video conferencing.
  • Captured market intelligence to strategically improve and drive resolutions which satisfy, build rapport, and retain clientele.
  • Monitored prescription operation status and collaborated with internal departments to proactively address inefficiencies.
  • Analyzed, interpreted, and distributed weekly status reports to multiple clients with a strong commitment to accuracy, efficiency, and service quality.

Accredo Specialty Pharmacy - Express Scripts
Orlando, Florida

Patient Access Representative II
01.2017 - 08.2019

Job overview

  • Analyzed prescription referrals, processed insurance claims, and rectified rejected claims in accordance with company guidelines.
  • Verified patient insurance eligibility and coverage to determine proper coordination of benefits, reimbursements, and financial responsibility.
  • Worked jointly with insurance carriers and healthcare prescribers to obtain pre-authorizations for prescription coverage.
  • Executed inbound and outbound calls which included accurately documenting account activity while maintaining patient confidentiality in accordance with HIPAA regulation.

Self Employed
Orlando, FL

Full Time Care Giver
10.2015 - 10.2016

Job overview

  • Provided round the clock care for a chronically ill family member.

Aon Hewitt
Orlando, Florida

Benefits Specialist
09.2013 - 08.2015

Job overview

  • Performed retirement financial services which included processing 401k plan contributions, allocations, roll overs, distributions, and hardship withdrawal transactions.
  • Scheduled appointments via inbound calls for retirement initiation which incorporated completion of paper formalities, annuity payment elections, and distribution application.
  • Directed training for new team members regarding 401k retirement plan overviews and computer program tools utilization.
  • Educated plan participants concerning health and retirement benefits provisions and provided annual enrollment support.

Spherion Staffing
Orlando , Florida

Customer Service Specialist
09.2011 - 05.2013

Job overview

  • Facilitated health benefit enrollments for large market clients
  • Updated, altered, and maintained client requirements consistent to inclusive analysis specifications
  • Expedited customer escalations by initiateing cased for review and adjustment.
  • Sustained and exceeded all expectations in regards to ersonal and team peformance.

Education

P.A.C.E. Private School
Tampa, FL

High School Diploma

Skills

  • 10 years of World Class Customer Service Experience
  • Analytical Thinker, Strategist, and Proactive Problem Solver
  • Self Motivated and Team Oriented
  • Employee Training and Development
  • Excellent Interpersonal Skills
  • Strong Prioritization Skills
  • Proficiency in Microsoft Products: Outlook, Excel, Power Point, Word
  • Exceptional Oral and written Skills
  • Typing speed of 60 wpm
  • Detailed Oriented

Timeline

Concierge

Accredo Specialty Pharmacy
08.2019 - 11.2022

Patient Access Representative II

Accredo Specialty Pharmacy - Express Scripts
01.2017 - 08.2019

Full Time Care Giver

Self Employed
10.2015 - 10.2016

Benefits Specialist

Aon Hewitt
09.2013 - 08.2015

Customer Service Specialist

Spherion Staffing
09.2011 - 05.2013

P.A.C.E. Private School

High School Diploma

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KEVIN VIRUET