Kevin Ward
Cheyenne,WY
Summary
Detail-oriented, responsible manager with outstanding customer service and supervision skills. Respectful of supervisors and managers, and able to follow directions. Able to process information quickly and respond to any challenges that arise. Skilled at processing and juggling many different tasks at once, focused on safety and efficiency. Seeking to contribute to a company that values inclusion and teamwork and encourages the same.
Overview
18
18
years of professional experience
Work History
Package Handler and Delivery
Amazon Flex
11.2019 - Current
- Handled, scanned, and loaded packages for timely delivery.
- Utilized Amazon Flex mobile application for route optimization and delivery tracking.
- Ensured safe and secure delivery through careful reading of maps and following detailed instructions.
- Resolved delivery issues swiftly, maintaining high customer satisfaction.
- Collaborated with team members to improve efficiency and streamline processes.
Operations and Customer Service Associate
Smart Document Management
01.2025 - 03.2025
- Managed daily operations in document services, emphasizing confidentiality initiatives and recycling.
- Coordinated supply chain logistics for high-tech, confidential media and maintained accuracy in inventory management.
- Operated and serviced industrial shredding equipment, ensuring optimal performance and safety compliance.
- Delivered exceptional customer service by assisting clients with document assessments and transactions.
- Trained team members on safety protocols and equipment handling to promote a culture of safety and efficiency.
Crew Supervisor
Colorado Boring Company
11.2024 - 12.2024
- Supervise crew operations, ensuring adherence to safety protocols and project timelines.
- Perform all aspects of each project alongside crew members.
- Coordinate with project managers to streamline workflow and optimize resource allocation.
- Monitor equipment performance, conducting preventive maintenance to enhance operational efficiency.
- Implement quality control measures to uphold high standards in all projects.
Operations and Customer Service Associate
Smart Document Management
01.2019 - 10.2024
- Managed daily operations in document services, emphasizing confidentiality initiatives and recycling.
- Coordinated supply chain logistics for high-tech, confidential media and maintained accuracy in inventory management.
- Operated and serviced industrial shredding equipment, ensuring optimal performance and safety compliance.
- Delivered exceptional customer service by assisting clients with document assessments and transactions.
- Trained team members on safety protocols and equipment handling to promote a culture of safety and efficiency.
Client Services Representative
CSU Veterinarian Hospital
03.2015 - 08.2015
- Delivered exceptional customer service by managing client inquiries regarding animal care.
- Evaluated animal conditions to provide accurate appointment scheduling and care-level recommendations.
- Utilized customized scheduling software to streamline appointment processes.
- Cross-trained in financial services, handling payments, balancing drawers, and discussing billing with clients.
- Collaborated with veterinary staff to ensure efficient patient care and support.
- Six month temporary assignment
Director of Customer Care
Circle Graphics
11.2007 - 03.2010
- Acted as liaison between Chief Operating Officer and account managers, enhancing communication and operational efficiency.
- Managed a team of 25 account managers, ensuring daily milestone achievement and fostering a high-performance culture.
- Oversaw recruitment, interviewing, and termination processes, strengthening team capabilities.
- Coordinated with production and quality control to meet client specifications and production deadlines.
- Supervised additional departments including reception and promotional material shipping, streamlining operations.
Education
Bachelor of Science - Recreation Administration, Business Minor
University of Northern Colorado
Associate of Arts - General Studies
Front Range Community College
Skills
- Team collaboration
- Adaptable to change
- Problem-solving
- Willing to learn
- Attention to detail
- Safety precautions
- Decision-making
- Route deliveries
- Work Planning and Prioritization
Timeline
Operations and Customer Service Associate
Smart Document Management
01.2025 - 03.2025
Crew Supervisor
Colorado Boring Company
11.2024 - 12.2024
Package Handler and Delivery
Amazon Flex
11.2019 - Current
Operations and Customer Service Associate
Smart Document Management
01.2019 - 10.2024
Client Services Representative
CSU Veterinarian Hospital
03.2015 - 08.2015
Director of Customer Care
Circle Graphics
11.2007 - 03.2010
Bachelor of Science - Recreation Administration, Business Minor
University of Northern Colorado
Associate of Arts - General Studies
Front Range Community College