Kevin Washington
Reading,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Driven to learn industry and position inside and out to maximize contributions and support business and customer objectives. Eager to learn new things and master concepts. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
Work History
Management Trainee
M&T Bank
Reading, PA
07.2023 - Current
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Liaised with management to learn and align company's strategies and values.
- Utilized technology to engage customers. identify needs and present solutions.
- Assisted other branches when needed during peak periods or special projects.
Associate
Mens Warehouse
Reading, PA
03.2023 - 06.2023
- Greeted customers and provided excellent customer service.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Provided customers with information about promotions and discounts available.
- Facilitated positive guest experiences by promptly locating desired items for customers.
Program Director
422 Sportsplex
Pottstown, PA
12.2022 - 02.2023
- Pitched and built new programming strategies to boost audience interests and diversify offerings
- Maintained and updated project related documents
- Developed strategic plans to ensure successful program operations.
- Managed program operations and provided strategic leadership for workers.
- Coordinated with program managers and other stakeholders to create detailed implementation plans, milestones and risk mitigation protocols.
Internship Student
422 Sportsplex
Pottstown, PA
09.2022 - 12.2022
- Communicated with manager to receive day-to-day tasks and responsibilities.
- Helped with administrative support by managing incoming calls, and responding to emails.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Organized data into spreadsheets and databases for easy access by other departments.
- Managed customer inquiries via email, phone calls, and live chat services.
Volunteer
Alvernia University
07.2019 - 07.2019
- Set up facilities and equipment for activities, stored equipment after use
- Created outstanding camper experience for players, parents and families
- Taught socially acceptable behaviors to campers, served as role model and used age-appropriate positive reinforcement and behavior management strategies.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
BBA - Sports Management
Alvernia University
Reading, PA12.2022
Skills
- Team collaboration
- Administrative support
- Telephone etiquette
- Staff education and training
- Customer Service
- Sales Techniques
- Financial Services
Accomplishments
- Completed Internship at 422 Sportsplex and was promoted to Program Directer after college graduation.
- Received multiple Service Excellence acknowledgements for exceeding customer expectations while at M&T
Volunteer
- Volunteered with Animal Rescue League for M&T sponsored Adoption Day
- Planned and executed a volunteer opportunity with New Bethany Organization to help prepare apartment units which will be used for their Transitional Housing Program
Timeline
Management Trainee
M&T Bank
07.2023 - Current
Associate
Mens Warehouse
03.2023 - 06.2023
Program Director
422 Sportsplex
12.2022 - 02.2023
Internship Student
422 Sportsplex
09.2022 - 12.2022
Volunteer
Alvernia University
07.2019 - 07.2019
BBA - Sports Management
Alvernia University
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