Hi, I’m
Kevin Washington
Drexel Hill,PA
Summary
Dedicated and passionate customer service professional with 10+ years of experience in sales, account management, and customer support across dynamic environments. Skilled in building trust, resolving issues, and providing seamless customer experiences. Seeking to utilize this experience as a Customer Solutions Specialist for MagicSchool AI, supporting educators and ensuring seamless platform adoption.
Overview
19
years of professional experience
1
Certification
Work History
State Farm
State Farm Team Member
12.2023 - Current
Job overview
- Ensured high-quality customer support for policyholders.
- Provided consultation to customers on insurance policies through phone and email.
- Developed pricing estimates and advanced insurance product promotions.
- Assisted in processing policy applications and claims efficiently to ensure timely responses.
- Collaborated with team members to maintain accurate records and streamline workflows.
- Educated clients on coverage options, enhancing their understanding of policies and benefits.
webuyanycar
Deal support
01.2022 - 12.2023
Job overview
- Checked customer documents for correctness and supported uninterrupted transaction handling.
- Formulated and introduced process upgrades, enhancing team efficiency.
- Provided support on multiple platforms to solve customer problems.
- Supported dealership growth by consistently meeting or exceeding performance metrics and contributing to overall team success.
- Provided exceptional support during high-stress situations such as resolving scheduling conflicts or dealing with emergency site issues.
- Supported sales team in closing deals by creating persuasive visual aids that effectively showcased product features and benefits.
- Championed process improvements within the organization based on feedback received from dealers, resulting in better service and support to our partners.
SPRINGFIELD HYUNDAI
Car Salesman
01.2020 - 01.2021
Job overview
- Established contact with prospective clients via phone and email to organize appointments.
- Analyzed customer requirements to suggest the best vehicle options.
- Surpassed sales targets by selling an additional 15 cars monthly.
- Met daily quotas with outstanding service.
- Developed strong customer relationships through effective communication and product knowledge.
- Demonstrated vehicle features and benefits to enhance customer purchasing decisions.
- Streamlined sales processes, improving overall efficiency of transactions and customer service.
DEFILIPPO BROTHERS Motor Cars
Business Development Representative
01.2014 - 12.2019
Job overview
- Achieved a monthly growth of 20 new customers.
- Executed customer engagement through more than 200 communications, including calls, emails, and texts.
- Supported individuals in understanding available credit and financial choices.
East Lansdowne Elementary School
Instructional Assistant
09.2006 - 06.2013
Job overview
- Oversaw completion of duties to ensure efficiency.
- Managed children's schedules and daily routines.
- Duplicated documents efficiently.
- Streamlined filing systems to enhance accessibility.
- Accomplishments
- Oversaw children during breaks to reduce problems and ensure proper behavior.
- Becoming the youngest monitor and the most relatable to the children over the years
- Promoted to monitor leader after a year as a reward for being the most helpful and relatable to the children through trust and understanding
- Skills Used
- -Communication
- -Working with children
- -Leadership skills obtained
Dollar Tree
Stock Associate
09.2006 - 07.2007
Job overview
- Managed and executed key responsibilities efficiently.
- Configured display cases to attract customer attention.
- Conducted shelf clearance of merchandise.
- Executed efficient loading and unloading of trucks.
- Accomplishments
- Slashing through renovation times by a week through guiding and working with a team to ensure store was running effectively
- Removing/replacing items from shelves in order to renovate store correctly and remove unused or damaged products
- Received bonus pay for finishing renovation of store a week earlier than expected
- Skills Used
- Time management
- Problem solving and organizing
- Leading a team of 3 members
Education
Penn Wood High SchoolLansdowne, PA
High school or equivalent from Business
06.2005
Skills
- Business Development (7 years)
- Cold Calling (5 years)
- Prospecting (7 years)
- Sales (7 years)
- Marketing (10 years)
- Communications (7 years)
- Salesforce (6 years)
- Microsoft Excel (10 years)
- Customer Service (10 years)
- Microsoft Word (10 years)
- Microsoft Powerpoint (10 years)
- Microsoft Office (10 years)
- Visio (6 years)
- CRM Software (7 years)
- Experience with Children
- Merchandising
- Word Processing
- Sales Experience
- Communication skills
- Negotiation
- Relationship management
- Time management
- Sales
- Cold calling
- Business development
- Customer relationship management
- CRM software
- Salesforce
- Customer service
- Leadership
- Marketing
- Live chat
- Dealership experience
- Load & unload
- Account management
- Cash handling
- Outbound sales
- Inside sales
- Customer acquisition
- Retail sales
- Telemarketing
- Outside sales
- Microsoft Word
- Microsoft Excel
- Windows
- Microsoft Office
- Supervising experience
- Math
- Conflict management
- Organizational skills
- Computer skills
- Upselling
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Certification
- Vehicle sales license
- May 2017 to Present
- I have a license to sell cars in the state of PA
- Driver's License
- Life Insurance License
- Health Insurance License
- Property & Casualty License
- Insurance Producer License
Assessments
- Customer focus & orientation — Proficient
- July 2021
- Responding to customer situations with sensitivity
- Full results: Proficient
- Inside sales — Proficient
- August 2021
- Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Call center customer service — Proficient
- Demonstrating customer service skills in a call center setting
- Sales skills — Proficient
- September 2020
- Influencing and negotiating with customers
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
State Farm Team Member
State Farm
12.2023 - Current
Deal support
webuyanycar
01.2022 - 12.2023
Car Salesman
SPRINGFIELD HYUNDAI
01.2020 - 01.2021
Business Development Representative
DEFILIPPO BROTHERS Motor Cars
01.2014 - 12.2019
Instructional Assistant
East Lansdowne Elementary School
09.2006 - 06.2013
Stock Associate
Dollar Tree
09.2006 - 07.2007
Penn Wood High School
High school or equivalent from Business
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