Kevin Watkins
Ogden,UT
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Store Manager
Roosters Fun Unlimited
Ogden, UT
04.2017 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Sergeant Fire Direction Control Specialist
United States Army National Guard
Spanish Fork, UT
12.2005 - Current
- Established secure and stable communication links with team members.
- Operated gun, missile and rocket systems to put ordnance downrange and on target.
- Set up antennas and power generators to support communications.
- Maintained field vehicles in good working order.
- Drove and operated heavy and light wheeled trucks and tracked vehicles
- Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Key Holder Supervisor
EZ Pawn
Roy, UT
06.2015 - 04.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Accepted and processed customer returns.
- Received and counted money.
- Processed cash, credit, debit and check payments.
Education
High School Diploma -
Ben Lomond High School/Washington High School
Ogden, UT 2002.08 - 2006.09
Timeline
Assistant Store Manager
Roosters Fun Unlimited
04.2017 - Current
Key Holder Supervisor
EZ Pawn
06.2015 - 04.2017
Sergeant Fire Direction Control Specialist
United States Army National Guard
12.2005 - Current
High School Diploma -
Ben Lomond High School/Washington High School
2002.08 - 2006.09