Kevin Watson
Macon,Ga
Summary
Service-focused leader with extensive experience in B2B and B2C account and relationship management, employee leadership, team building, project management, sales strategy, inventory control and management, operations, coaching, customer satisfaction, professional training and instruction.
Knowledgeable Project Manager with robust background in installation services and solid track record of ensuring seamless execution of projects. Proficient in troubleshooting and providing effective solutions while maintaining high safety standards. Demonstrated ability to work collaboratively and adapt to dynamic environments, displaying strong problem-solving and technical skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area Installation Specialist
Home Depot Installation Services
Atlanta, Florida
01.2019 - Current
- The Area Installation Specialist is a critical role in the Home Services division at the Home Depot. My primary responsibility is to manage projects and people while driving quality and customer service through relationship management with installation service providers, ensuring store and sales connectivity, and proactively initiating customer issue resolutions among multiple stores in 6 states.
- Develop and maintain professional customer and service provider relationships
- Recruit, onboard, assign, train and retain installation teams and technicians within assigned market
- Perform pre-installation inspections of materials sold and verification of materials sold and any job issues
- Ordering of materials sold
- Perform job site inspections to ensure customer satisfaction, job site safety, quality, and compliance
- Perform warranty services in the customer’s home
- Provide resolution to customer’s concerns efficiently and effectively
- Use my own judgement to manage costs due to additional labor/materials and customer satisfaction adjustments
- Use laptop, iPad, iPhone, Surface Pro, MS Excel, MS Teams, MS Word, Salesforce and company vehicle
- Homer Award recipient
Professional Account Sales Associate
Home Depot
02.2015 - 01.2019
- The PASA position in the Home Depot is a pivotal role in store to connect contractors with products and services that they require in the field. In 2017, I sold in excess of $1.1 million with a 15% increase in comparable sales of the previous year.
- Prospect, prepare quotes, negotiate and close sales with Professional Contractors
- B2B sales with existing customers and developing new customers
- Preparing special orders, processing orders and delivering to job sites
- Homer Award recipient
Store Manager
AutoZone, LLC
Jasper, Ga
01.2008 - 02.2015
- Manage a team of salespeople in retail and commercial auto parts sales
- Recruit, onboard, train, coach, and retain professional sales personnel
- Develop and maintain customer and shop relations
- Inventory management, MsWord and company vehicle
- President’s Award Winner
- ASE Certified
Sales Coordinator
Cagles Inc.
Pine Mountain Valley, Georgia
04.2007 - 08.2007
- Develop and maintain professional relations with B2B customers
- Inventory management daily of perishable product
- Communicate with multiple teams to produce products that optimize gross margin
Customer Service Representative
Sanderson Farms, Inc.
Moultrie, Georgia
03.2005 - 04.2007
- B2B wholesale sales of chicken to further processing companies and grocery store chains
- Inventory management
- Customer satisfaction after the sale with product quality, A/R aging
Education
Bachelor of Science - Agriculture in POULTRY SCIENCE, Agribusiness
University of Georgia
Athens, Georgia01.2003
Skills
- My experience in sales has taught me to be proficient in several different computer applications so that I can more easily and effectively communicate with my customers and colleagues I have 20 years experience with MS Word, MS Excel, and MS Powerpoint In addition, I have a year of experience with ACT for small businesses Sanderson Farms, AutoZone, SteriFx, and Home Depot have given me experience in inventory control, shipping coordination, and team work I hold an ASE professional certification I can operate several different material handling machines at Home depot including forklifts, reach trucks, order pickers, and electric ladders
- Customer service
- Workload prioritization
- Health and safety
- Safety standards
- Deadline management
- Field operations
- MS office
- Scheduling coordination
- Crew management
- Vendor relations
- Site supervision
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizational skills
- Active listening
- Effective communication
- Relationship building
- Customer relations
- Task prioritization
- Professional demeanor
Accomplishments
- Achieved multiple company recognitions through effectively helping with window, door, and closet organization projects.
Certification
OSHA certified
Lead-Safe Renovator
Timeline
Area Installation Specialist
Home Depot Installation Services
01.2019 - Current
Professional Account Sales Associate
Home Depot
02.2015 - 01.2019
Store Manager
AutoZone, LLC
01.2008 - 02.2015
Sales Coordinator
Cagles Inc.
04.2007 - 08.2007
Customer Service Representative
Sanderson Farms, Inc.
03.2005 - 04.2007
Bachelor of Science - Agriculture in POULTRY SCIENCE, Agribusiness
University of Georgia