Kevin W. Eaglin
Woodbridge,VA
Summary
Experienced ServiceNow Architect with 14+ years spanning configuration management, ITAM, ITOM, CMDB, APM, and enterprise-scale implementations across commercial and government sectors. Adept at leading platform architecture, translating business requirements into scalable designs, and mentoring teams to deliver optimized, secure, and high-performing ServiceNow solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. ServiceNow Solution Architect
Presidio
05.2025 - 11.2025
- Designed and delivered scalable ServiceNow solutions across multiple modules including ITOM, ITSM, CMDB, HAM/SAM, and HRSD.
- Led requirements gathering, solution design, and architecture reviews to ensure alignment with enterprise standards.
- Oversaw module implementations, integrations, and data modeling to support customer business goals.
- Guided development teams, performed technical reviews, and ensured maintainable and secure platform configurations.
- Collaborated with clients to define roadmaps, maturity improvements, and ServiceNow adoption strategies.
- Ensured delivery quality, documentation accuracy, and adherence to best practices across all engagements.
Senior Manager, ServiceNow Architect
SAIC
02.2024 - 05.2025
- Architected scalable ServiceNow solutions aligned with organizational and technical requirements.
- Led end-to-end implementations including design, planning, development oversight, and deployment.
- Translated business needs into technical specifications, ensuring clarity for developers and stakeholders.
- Built and extended applications using App Engine, Flow Designer, and ServiceNow scripting.
- Integrated ServiceNow with enterprise systems to enable secure and efficient data exchange.
- Mentored developers and enforced coding, documentation, and platform governance standards.
Senior ServiceNow Consultant (ITOM/CMDB & ITAM)
Cognizant
01.2022 - 02.2024
- Led client engagements as SME across ITOM, CMDB, HAM, and SAM implementations.
- Drove workshops to define requirements and map optimized business processes.
- Designed ServiceNow solutions with minimal customization to ensure maintainability.
- Created user stories, technical specifications, and aligned solutions to customer goals.
- Oversaw delivery teams to meet project timelines and scope commitments.
- Advised clients on platform value realization and IT operations maturity.
ITAM Solutions Architect
NTT Data, Inc.
11.2020 - 12.2021
- Led architecture and design of ServiceNow ITAM solutions aligned with enterprise needs.
- Facilitated requirements gathering and delivered clear technical solution designs.
- Developed configurations ensuring accuracy of asset lifecycle and license data.
- Managed teams supporting delivery of ITAM-related implementations.
- Enhanced asset governance through process improvement and operational efficiencies.
- Ensured data integrity across asset repositories and integrated systems.
Software Asset Manager
TechLink Systems / American Honda Motor Co.
02.2018 - 11.2020
- Managed full software asset lifecycle from procurement to retirement.
- Maintained accurate inventories and effective license positions for major publishers.
- Negotiated software terms, contracts, and licensing conditions.
- Identified compliance risks and executed cost-saving remediation strategies.
- Reviewed EULAs and validated software requests to enforce policy compliance.
- Improved software usage visibility to support audits and financial optimization.
Global Software Asset Manager
MetLife
11.2017 - 02.2018
- Assessed and improved SAM processes including request, pooling, and retirement.
- Managed license repositories, contracts, and compliance documentation.
- Supported internal and external audits through detailed usage analysis.
- Identified cost-savings through usage optimization and entitlement analysis.
- Collaborated with IT teams to evaluate software versions and deployment readiness.
- Built relationships with vendors to leverage training and support resources.
IT Asset Manager – Supervisor
Shabas Solutions / HHS
06.2016 - 10.2017
- Managed IT hardware/software procurement and lifecycle accountability.
- Improved asset governance through updated policies and audit practices.
- Identified savings by reharvesting licenses and optimizing software usage.
- Led internal audits to reconcile deployed vs. licensed software.
- Managed vendor contracts and standardized purchasing practices.
- Served as liaison between government staff and asset management teams.
Asset Manager / Desktop Support Supervisor
Management Support Technologies / VA
08.2015 - 09.2016
- Oversaw IT inventory of 12,000+ assets ensuring full lifecycle tracking.
- Managed supply chain operations including procurement and property control.
- Conducted audits to maintain inventory accuracy and compliance.
- Supported 4,000+ users as desktop support lead resolving technical issues.
- Ensured adherence to property management best practices.
- Reconciled discrepancies using enterprise asset systems.
IT Inventory Management
Parsons Corporation
07.2013 - 07.2015
- Managed accountable IT hardware environments ensuring compliance.
- Established asset tracking methodologies improving audit accuracy.
- Performed cycle inventories and updated CMDB/asset systems.
- Coordinated with customers to locate missing equipment.
- Improved inventory accuracy to 90%+ through continuous QA.
- Maintained repository data for audit readiness.
Software License Key Manager
U.S. Army
08.2011 - 07.2013
- Ensured enterprise-wide software license compliance.
- Monitored software usage and enforced licensing policies.
- Managed warehouse operations for IT materials.
- Verified incoming/outgoing shipments for accuracy.
- Maintained documentation and shipping compliance.
- Performed asset tagging and lifecycle documentation.
Asset & Security
U.S. Air Force
01.2009 - 12.2012
- Managed receipt, tracking, and accountability of IT assets.
- Verified deliveries against purchase orders and contracts.
- Applied asset tags and maintained inventory systems.
- Assisted with distribution and documentation of assets.
- Prepared records for inventory and audit purposes.
- Ensured compliance with USAF property control standards.
Education
Advanced IT Architecture Program -
TechBridge Institute
01.2022
Cloud Computing Certification - undefined
AWS Academy
01.2020
IT Service Management Professional Program - undefined
Global Tech Institute
01.2016
Certification
- - ITIL Foundation v4
- - IAITAM CSAM
- - ServiceNow CSA
- - PMP
Timeline
Sr. ServiceNow Solution Architect
Presidio
05.2025 - 11.2025
Senior Manager, ServiceNow Architect
SAIC
02.2024 - 05.2025
Senior ServiceNow Consultant (ITOM/CMDB & ITAM)
Cognizant
01.2022 - 02.2024
ITAM Solutions Architect
NTT Data, Inc.
11.2020 - 12.2021
Software Asset Manager
TechLink Systems / American Honda Motor Co.
02.2018 - 11.2020
Global Software Asset Manager
MetLife
11.2017 - 02.2018
IT Asset Manager – Supervisor
Shabas Solutions / HHS
06.2016 - 10.2017
Asset Manager / Desktop Support Supervisor
Management Support Technologies / VA
08.2015 - 09.2016
IT Inventory Management
Parsons Corporation
07.2013 - 07.2015
Software License Key Manager
U.S. Army
08.2011 - 07.2013
Asset & Security
U.S. Air Force
01.2009 - 12.2012
Cloud Computing Certification - undefined
AWS Academy
IT Service Management Professional Program - undefined
Global Tech Institute
Advanced IT Architecture Program -
TechBridge Institute