Kevin Weaver
Peoria,AZ
Summary
Seasoned Business Manager with background in overseeing operations, coordinating services and schedules. Strong skills in team management, and problem-solving. Driven professional with knowledge multi-cultural funeral services/Religion/Ethnic Backgrounds. Active Funeral Director & Embalmer licenses in Alabama, Arizona and California.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Location Manager
Sunland Mortuary & Cemetery
Sun City, AZ
09.2023 - Current
- Ensured compliance with company policies, procedures, and safety regulations.
- Conducted regular meetings with employees in order to discuss performance reviews or goals.
- Analyzed financial reports to identify areas for improvement in operational efficiency.
- Resolved customer complaints in a timely manner and addressed any issues that arose at the store level.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
General Manager of Operations
Anderson-Ragsdale Mortuary
San Diego, CA
03.2015 - 09.2023
- Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location, and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth.. Responsible for short-term planning as well as achieving annual sales revenue and production targets, developing a professional and effective staff, and exceeding client family expectations.
Community Liaison
California Transplant Donor Network
Oakland, CA
01.2012 - 03.2015
- Developed and maintained effective relationships and communication with Funeral Directors and Medical examiners/Coroners throughout the 40 County Territory of the former California Transplant Donor Network to help facilitate the Organ and Tissue donation process, increase non-hospital referrals, and promotes the organization’s visibility within mortuary communities. Offered Education (Embalming Seminars, etc.) to Embalmers in our service area and held monthly meetings with Coroner offices.
- Advised staff on best practices related to working with different cultural groups within the community.
- Attended conferences, seminars, and other professional development opportunities as needed.
Regional Manager DFW Mortuaries & Cemeteries
Wilson Financial Group
Dallas, TX and LA
01.2003 - 01.2012
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Mentored team members by demonstrating best practices for sales and customer service.
- Supervised locations in North Texas and Baton Rouge, LA
Education
Associate of Science - Mortuary Science
Commonwealth Institute of Funeral Service
Houston, TX08-1988
Associate of Applied Science - Business Administration And Management
Jefferson State Community College
Birmingham, AL05-1987
Skills
- Cultural awareness
- Business correspondence
- Team supervision
- Inspirational leadership
- Documentation
- Customer service
Certification
- Licensed Funeral Director in Alabama, Arizona, California, Texas, Louisiana and State of Washington
Education and background
Leroy High School 1985
Jefferson State Junior College 1987
Commonwealth Institute of Funeral Service 1988
Personal Information
Began my career in high school with Summers and weekends working at funeral homes in Jackson, AL. Served my apprenticeship in Birmingham, AL. First management position in Wilcox County, AL where I was also elected County Coroner. Later relocated to Phoenix, Az.
Timeline
Location Manager
Sunland Mortuary & Cemetery
09.2023 - Current
General Manager of Operations
Anderson-Ragsdale Mortuary
03.2015 - 09.2023
Community Liaison
California Transplant Donor Network
01.2012 - 03.2015
Regional Manager DFW Mortuaries & Cemeteries
Wilson Financial Group
01.2003 - 01.2012
Associate of Science - Mortuary Science
Commonwealth Institute of Funeral Service
Associate of Applied Science - Business Administration And Management
Jefferson State Community College