Kevin DiDio-Weber
Troutman,NC
Summary
Highly skilled Solution Advisor with significant experience in providing strategic advice to businesses. Strengths include formulating effective solutions, navigating complex problems, and leveraging technical acumen to optimize operational efficiency. Resourceful employee offering 7+ years of experience managing various aspects of customer service and humanities such as funding, development, data collection and reporting. Uses critical thinking and personal connections to complete tasks correctly and in a timely fashion.
Overview
12
12
years of professional experience
Work History
Solution Expert
ToolsToday.com LLC
Farmingdale, NY
09.2020 - Current
- Provided technical support to customers by troubleshooting and resolving problems.
- Advised customers on product selection, installation, maintenance, and upgrades to meet expectations.
- Responded promptly to customer inquiries via phone calls, emails or live chats regarding product features and services offered.
- Analyzed data from various sources, such as surveys, interviews, and focus groups in order to make recommendations.
Shift Leader/Floor Manager
Sky Zone LLC
Greenville, SC
12.2017 - 08.2019
- Handled escalated customer complaints to provide full resolutions and promote company loyalty.
- Maintained operations by performing daily workflow with Microsoft Word, Excel, and Office.
- Trained and supervised team members to maximize performance and meet daily objectives.
- Complied with all company safety procedures, policies, and regulations to promote work safety.
Sampler/Manager of Business Development and Sales
Jimmy John's
Summerville, South Carolina
08.2014 - 06.2016
- Cold called more than 25 customers per week to solicit business opportunities and offer services.
- Maintained solid connections with established customers to promote new products.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Completed order forms and collected payments to keep customer accounts current.
Cashier/Assistant Customer Service Manager
Publix Super Markets
Summerville, SC
08.2012 - 07.2014
- Assisted customers with account updates, new service additions and promotional offers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
Education
Bachelor of Arts - History (Specification in WWI & WWII Aircraft)
Newberry College
Newberry, SC11 2019
Bachelor of Arts - History (Specification in WW1 To WW2 Aircraft)
Brevard College
Brevard, NCSkills
- Data Entry/Management
- Microsoft Word, Powerpoint, Excel
- Sales Expertise
- Technical Support
- Operations/Performance Optimization
- Inventory Control
- Staff Training/Mentoring
- Cross-Functional Collaboration
Timeline
Solution Expert
ToolsToday.com LLC
09.2020 - Current
Shift Leader/Floor Manager
Sky Zone LLC
12.2017 - 08.2019
Sampler/Manager of Business Development and Sales
Jimmy John's
08.2014 - 06.2016
Cashier/Assistant Customer Service Manager
Publix Super Markets
08.2012 - 07.2014
Bachelor of Arts - History (Specification in WWI & WWII Aircraft)
Newberry College
Bachelor of Arts - History (Specification in WW1 To WW2 Aircraft)
Brevard College
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