Kevin Weeks
Kissimmee,FL
Summary
Accomplished Shop Owner and Manager with a proven track record at Tom Scott Lumber Yard, enhancing customer satisfaction and streamlining operations. Expert in business operations and customer service, I've successfully rebuilt systems for optimal functionality and spearheaded marketing strategies to boost sales. My leadership also focused on staff development and efficient inventory management, ensuring high levels of client loyalty and operational excellence.
Overview
21
21
years of professional experience
Work History
Shop Owner
Self-employeed
07.2023 - 10.2024
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Consulted with customers to assess needs and propose optimal solutions.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired and replaced worn and damaged components.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Managed day-to-day business operations.
Shop Manager
Tom Scott Lumber Yard
04.2009 - 07.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Auto Mechanic
Willis Tire And Auto Repair
02.2004 - 03.2009
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Accomplished maintenance and organization mission by completing related results.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Utilized advanced diagnostic equipment to quickly identify issues, resulting in faster repair turnaround times for customers.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Education
High School Diploma -
Mount Pleasant High School
Mount Pleasant, TX05-1995
Skills
- Business Operations
- Marketing experience
- Staff hiring and training
- Customer service expertise
- Shipment Tracking
- Employee Scheduling
- Returns and exchanges
- Seasonal promotions
- Marketing and promotion
- Customer Relations
Timeline
Shop Owner
Self-employeed
07.2023 - 10.2024
Shop Manager
Tom Scott Lumber Yard
04.2009 - 07.2023
Auto Mechanic
Willis Tire And Auto Repair
02.2004 - 03.2009
High School Diploma -
Mount Pleasant High School
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