CHERISH Weigand
Los Angeles,USA
Summary
Accomplished Food and Beverage Manager with a proven track record at Four Seasons Beverly Hills, adept in cost control and operations. Skilled in fostering high-profile guest relations and leading teams to enhance performance. Excelled in managing high-volume events and implementing efficient service strategies, demonstrating exceptional communication and conflict resolution abilities.
Overview
17
17
years of professional experience
Work History
Food and Beverage Manager
Saint and Second
Long Beach , CA
06.2024 - Current
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management and customer service.
Food and Beverage Manager/Department Head
Four Seasons Beverly Hills
Los Angeles
12.2021 - 06.2023
- Company Overview: Part of a diverse management team for a Forbes Five Star Team
- Oversaw operations for multiple outlets within the hotel which included the lounge area and Culina restaurant
- Spearheaded the post-pandemic relaunching of the lounge which included various partnerships with well-known spirit brands to curate seasonal menus and cocktail lists
- Managed operations for significant high-volume and high-profile occasions such as The Oscars and other award events for the season
- Part of a diverse management team for a Forbes Five Star Team
Operations Manager
Avra
Beverly Hills
12.2018 - 11.2021
- Company Overview: An upscale Beverly Hills dining gem
- Coordinated daily restaurant management operations
- Oversaw the team performance of a diverse staff of nearly 50 front of the house staff to provide a superior dining experience
- Created weekly schedules and kept track of employee hours for payroll
- Maintained good relations with VIP guests which included high profile and celebrity clientele
- Ensured service was consistent and thoughtful
- An upscale Beverly Hills dining gem
Senior Manager
Cheesecake Factory
The Grove, Los Angeles
08.2008 - 07.2018
- Before transitioning into a manager role, I helped to provide a welcoming, relaxing atmosphere while continuing a state of excellence as a top server
- Was the designated training server for new hires
- As a manager I was responsible for inventory, daily deposits, scheduling, and nightly labor reports
- Maintained and upkept a pleasurable and personal experience for all guests and sustained a friendly and productive environment for staff
Education
B.A. - Liberal Arts
Cal State University, Long Beach
Los Angeles06.2012
General Education -
Los Angeles City College
06.2010
Skills
- Food & beverage service
- Cost control
- Labor control
- Operations
- Accounting
- Standard operating procedures
- Communication skills
- Conflict resolution
- Maintaining relations with high profile and VIP guests
Timeline
Food and Beverage Manager
Saint and Second
06.2024 - Current
Food and Beverage Manager/Department Head
Four Seasons Beverly Hills
12.2021 - 06.2023
Operations Manager
Avra
12.2018 - 11.2021
Senior Manager
Cheesecake Factory
08.2008 - 07.2018
B.A. - Liberal Arts
Cal State University, Long Beach
General Education -
Los Angeles City College
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