KEVIN WEISS
Indianapolis,IN
Summary
Hard-working professional with 24+ years of experience and a proven knowledge of customer communications, customer needs assessment, customer service and heavy equipment management, repair and knowledge. Aiming to leverage my skills to successfully fill the Service Manager role at your company.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Manager
BEST Equipment Co
03.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed department processes and procedures to boost customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Manager
BRANDEIS MACHINERY
05.2018 - 03.2022
- Manage all aspects of the service department, personnel and rental operations
- Maintain a safe work environment to include field service trucks, rental operations and responsible for monthly safety requirements
- Handle all service invoicing to include the opening and closing of all service department invoices
- Handle customer complaints, billing disputes and promote customer satisfaction
- Approve and schedule all service department employee requested time off, vacations, training and approval of payroll
- Schedule all service department employee training
- Evaluate warranty claims, prepare proper documentation and approve the submission of claims
- Schedules all shop work, coordinate daily field functions to insure to minimize customer downtime, meet all approved cost and quality of work
- Responsible for all service and rental building maintenance, company vehicles, field service trucks and service tooling
- Provide and approve all service quotes, estimates and manage current work in progress
- Communicate with customers, other branch managers, suppliers, represented manufacturers to maintain profit goals, customer satisfaction, and service quality
- Assist in troubleshooting and repair of equipment as needed
- Monitor and maintain all service department and personnel to meet the requirements of MSHA and OSHA.
Corporate Technical Trainer
BRANDEIS MACHINERY
09.2016 - 05.2018
- Monitor, evaluate, or record training activities or program effectiveness
- Offer specific training programs to help workers maintain or improve job skills
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
- Schedule classes based on availability of classrooms, equipment, or instructors
- Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Responsible for all advanced technician training and development.
Shop Foreman
BRANDEIS MACHINERY
09.2013 - 09.2016
- Responsible for all shop related repairs
- Assign all shop technician responsibilities and daily work needs
- Maintain all building and grounds facility
- Responsible for all tooling and supplies
- Assist in diagnosing and repair of equipment
- Work with manufacturers to help resolve issues.
Equipment manager/ Field service technician
BRANDEIS MACHINERY
08.2008 - 09.2012
- Disassemble and overhaul internal combustion engines, pumps, generators, transmissions, clutches, and differential units
- Specialize in repairing and maintaining parts of the engine, such as fuel injection systems
- Rebuild gas or diesel engines
- Responsible for the daily operations and maintenance of all company represented equipment.
Lead Technician
VIGO COAL COMPANY
08.2005 - 08.2008
- Schedule and maintain all equipment repairs and crusher plant maintenance
- Diagnose and repair mining equipment
- Fabrication and welding repairs
Field Service Technician
WHAYNE SUPPLY CATERPILLAR
01.2004 - 07.2005
- Diagnose and repair mining equipment.
Journeyman Diesel Technician
CUMMINS CUMBERLAND
05.1996 - 07.2004
- Complete engine rebuilds
- Diagnose and repair both shop and field related equipment.
Education
Sociology/ Criminology
VINCENNES UNIVERSITY
Associates - Automotive/ Diesel Technology
LINCOLN TECHNICAL INSTITUTE
INDIANAPOLIS, INHigh School Diploma - Studies
GIBSON SOUTHERN HIGH SCHOOL
FT. BRANCH, INSkills
- Corporate technical training and development
- Cummins Insite Technology and software usage
- Advanced ARC/ MIG welding and fabrication
- Management, Supervision Development and employee training
- Service Scheduling
- Engine Rebuilds
- Overseeing Technicians
- Customer Service Management
Certification
PIPP Komatsu Certified Technical Instructor
Komatsu Certified Professional Equipment Technician
Cummins Engine Company Journeyman Diesel Technician
Timeline
Service Manager
BEST Equipment Co
03.2022 - Current
Service Manager
BRANDEIS MACHINERY
05.2018 - 03.2022
Corporate Technical Trainer
BRANDEIS MACHINERY
09.2016 - 05.2018
Shop Foreman
BRANDEIS MACHINERY
09.2013 - 09.2016
Equipment manager/ Field service technician
BRANDEIS MACHINERY
08.2008 - 09.2012
Lead Technician
VIGO COAL COMPANY
08.2005 - 08.2008
Field Service Technician
WHAYNE SUPPLY CATERPILLAR
01.2004 - 07.2005
Journeyman Diesel Technician
CUMMINS CUMBERLAND
05.1996 - 07.2004
Sociology/ Criminology
VINCENNES UNIVERSITY
Associates - Automotive/ Diesel Technology
LINCOLN TECHNICAL INSTITUTE
High School Diploma - Studies
GIBSON SOUTHERN HIGH SCHOOL
Similar Profiles
Christopher SmithChristopher Smith
Service Manager at NORS Equipment (Volvo Heavy Equipment)Service Manager at NORS Equipment (Volvo Heavy Equipment)
Darryl FernanadezDarryl Fernanadez
Customer Service Representative at Elvaan Equipment Solution Formerly Jade EquipmentCustomer Service Representative at Elvaan Equipment Solution Formerly Jade Equipment
BAJIBA MOHAMMEDBAJIBA MOHAMMED
Sales coordinator at Dubai Equipment company and Abu Dhabi EquipmentSales coordinator at Dubai Equipment company and Abu Dhabi Equipment
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
SHERMAN ALLEN IIISHERMAN ALLEN III
Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.