Kevin Wells
Virginia Beach,Virginia
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Senior Sales Development Representative
rater8
10.2022 - Current
- Developed and executed targeted outreach strategies for hospitals, practices, and healthcare systems, exceeding sales targets and earning a promotion
- Maintained detailed records in CRM, tracking call outcomes, conversations, and follow-up actions
- Collaborated with the sales team to transition leads smoothly into the sales pipeline and provided actionable insights for deal support
- Monitored competitive vendors and provided strategic insights to inform sales and marketing strategies.
Client Support Associate
rater8
02.2024 - 07.2024
- Resolved client concerns and technical issues efficiently, boosting client satisfaction and retention rates
- Served as the primary point of contact for client inquiries, ensuring timely and professional responses
- Facilitated product onboarding with comprehensive guidance and training materials, enhancing client adoption
- Collected and analyzed client feedback on product usability and support, driving continuous improvement
- Achieved or exceeded key performance indicators (KPIs) including response time, resolution time, and customer satisfaction scores, contributing to team success.
Account Executive
Cdyne Corporation
02.2022 - 09.2022
- Cultivated and maintained strong client relationships, resulting in long-term partnerships and increased monthly revenue
- Identified cross-sell and upsell opportunities, enhancing the value provided to existing clients
- Addressed and resolved client issues promptly, sustaining high levels of client satisfaction and loyalty
- Acquired new clients through effective prospecting and relationship-building strategies, contributing to revenue growth.
Sales Consultant
Carmax
07.2018 - 02.2022
- Ranked consistently in the top 10% of Sales Consultants across 200+ locations
- Earned recognition for exceptional customer service, leading the Richmond region in customer satisfaction surveys
- Contributed to process improvements by participating in a cross-functional team focused on streamlining the financing process and supporting inbound appointments
- Excelled in KPIs, achieving promotions to President's Club Silver and subsequently Gold.
Education
Bachelor of Science in Mass Communications -
Norfolk State University
06.2021
Skills
- Advanced proficiency in Microsoft Excel
- Exceptional written and verbal communication
- Expertise in CRM software
- Strong relationship-building and client management skills
- Adept at identifying and resolving customer challenges
- Efficient multitasking and time management
- Quick learner in fast-paced environments
Timeline
Client Support Associate
rater8
02.2024 - 07.2024
Senior Sales Development Representative
rater8
10.2022 - Current
Account Executive
Cdyne Corporation
02.2022 - 09.2022
Sales Consultant
Carmax
07.2018 - 02.2022
Bachelor of Science in Mass Communications -
Norfolk State University
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