Kevin Wharton
Summary
Proven leader with 20+ years of continuously progressing responsibilities within the technical program delivery domain. Successful track record partnering with customers and engineering teams to deliver technical solutions leveraging cloud and artificial intelligence (AI) best practices. Deep experience structuring, leading, and delivering large scale cloud migrations. Experienced in leading machine learning (ML) and predictive analytics solution focused engagements. Expert level understanding of cloud architectures, cloud migrations, and agile program delivery methodologies.
Overview
28
28
years of professional experience
Work History
Principal Engagement Manager - Expert Services
ServiceNow
02.2025 - Current
- Senior expert services leader focused on the definition, execution, and delivery of AI driven customer engagements and outcomes
- Structure AI engagements targeting the delivery of value-based customer outcomes
- Partner with engineering team to define and delivery agentic AI customer solutions
- Operate as a technical program manager to define AI / ML project delivery best practices
- Manage scope, financials, sta[, and delivery of AI focused engagements
- Lead teams of engineers, customers, and partners through technical engagement delivery
Principal Engagement Manager - Professional Services
Amazon Web Services (AWS)
05.2021 - 02.2025
- Senior professional services leader responsible for the definition, execution, and delivery of customer outcomes, cloud solutions, cloud migrations, and AI driven customer engagements and outcomes
- Managed a $13.8M multi-year portfolio of work involving the migration of 5100+ servers to the AWS cloud for a large transportation company
- Established a reusable AWS Global Services cloud program delivery model (across ProServe, Amazon Managed Services, Enterprise Support, and Training & Certification)
- Executed a machine learning project focused on predictive analytics for critical equipment safety alerts
- Managed and executed the delivery of a $20M multi-year portfolio of work for the global mobile application (product) of a leader in the fast-food industry
- Specific achievements:
- Delivered multi-region disaster recovery failover and failback capability
- Migrated existing CI/CD DevOps pipelines (to GitHub Actions and ArgoCD)
- Established a best practice driven CI/CD pipeline migration backlog
- Built a strategic delivery roadmap for customer's global mobile application
- Delivered an insurance claims mainframe modernization proof of concept for an insurance industry leading customer
- Established a repeatable mechanism for joint AWS and customer teams to quickly stand up and define future multi-region disaster recovery engagements and solutions
- Performed as a ProServe leader responsible for mentoring and developing ProServe sta[
- Executed multiple pre-sales 'opportunity quality reviews' with internal partners across AWS
Executive Director - Technical Program Delivery
JPMorganChase
06.2018 - 11.2020
- Senior leadership team member and technical program manager responsible for prioritization, execution and delivery of a large-scale program portfolio
- Managed a team of globally distributed program delivery leaders across numerous lines of business and IT organizations
Director - Technical Program Manager (Enterprise Solutions)
CME Group
07.2010 - 06.2018
- Customer facing senior leader and technical program manager directly responsible for the execution and delivery of a complex portfolio of key technology strategic initiatives
- Led the design, development and delivery of several new customer facing financial instruments
Vice President - Technical Program Manager (Investment Bank + Treasury Services)
JPMorganChase
12.2002 - 11.2009
- IT leadership role delivering programs and managing teams across both Treasury Services Technology and the Investment Bank Technology organizations
- Led the design, development, and delivery of two customer servicing platforms with globally distributed users
Senior Consultant / Program Manager
RiverPoint Group - Formerly DHS & Associates
01.2001 - 01.2002
- Led project team and client through the analysis, design, development, test and implementation phases of several custom application development projects
Senior Consultant / Project Manager
Commerce One
01.2000 - 01.2001
- Led project team and client through the analysis, design, development, test and implementation phases of a major enterprise-wide system integration project
Technical Consultant & Business Systems Analyst
CGI Group
08.1997 - 01.2000
- Led the business systems analysis e[orts and deliverables while managing client's statewide enterprise resource planning (ERP) implementation projects
Education
Master's Degree (MBA) -
University of New Orleans
Bachelor of Science Degree - Psychology
Louisiana State University
Skills
- Cloud Migrations
- Cloud DevOps
- Cloud Multi-Region Disaster Recovery Solutions
- Technical Program Delivery
- Machine Learning and Predictive Analytics Solution Delivery
- Agile Program Delivery Methodologies
- Cloud Architecture Best Practices
- Technical Business Case Definition and Development
- Product Management Planning & Prioritization
- Program Portfolio Delivery Planning
- Metrics Based Customer Outcome Definition
- Value Driven Program Governance
- Executive Stakeholder Management
- Team Development & Leadership
- Executive Reporting and Transparency
Websites
Expert Technical Skills
- Cloud Migrations
- Cloud DevOps
- Cloud Multi-Region Disaster Recovery Solutions
- Technical Program Delivery
- Machine Learning and Predictive Analytics Solution Delivery
- Agile Program Delivery Methodologies
- Cloud Architecture Best Practices
Technical Certifications
- AI Practitioner - Amazon Web Services (AWS)
- Solutions Architect (SA) - Amazon Web Services (AWS)
- Machine Learning Specialty (ML) - Amazon Web Services (AWS)
- Cloud Practitioner - Amazon Web Services (AWS)
- SAFe Scrum Master, SAFe & Scrum Alliance
- SAFe Scrum Product Owner, SAFe & Scrum Alliance
- Certified Information Security Manager (CISM), ISACA
- ITIL Certified (V4 - Foundations)
Timeline
Principal Engagement Manager - Expert Services
ServiceNow
02.2025 - Current
Principal Engagement Manager - Professional Services
Amazon Web Services (AWS)
05.2021 - 02.2025
Executive Director - Technical Program Delivery
JPMorganChase
06.2018 - 11.2020
Director - Technical Program Manager (Enterprise Solutions)
CME Group
07.2010 - 06.2018
Vice President - Technical Program Manager (Investment Bank + Treasury Services)
JPMorganChase
12.2002 - 11.2009
Senior Consultant / Program Manager
RiverPoint Group - Formerly DHS & Associates
01.2001 - 01.2002
Senior Consultant / Project Manager
Commerce One
01.2000 - 01.2001
Technical Consultant & Business Systems Analyst
CGI Group
08.1997 - 01.2000
Bachelor of Science Degree - Psychology
Louisiana State University
Master's Degree (MBA) -
University of New Orleans
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