Kevin M White
Bend,OR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Transportation Logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Supply Chain Technician II
St Charles Medical Center
05.2023 - Current
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Determined inventory needs, picked and delivered need supplies to the appropriate locations within the hospital.
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
Customer Service Representative/Logistics
Sterling Transportation, Inc.
02.2003 - 05.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Wrote standard operating procedures for each dispatcher area.
- Create dispatch documents (rate confirmation and BOL) and followed thru to completion of load.
- Manage multiple calls per day; dispatch and check-calling.
Customer Service Associate
Refinity Mailing
04.2011 - 05.2011
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Promoted available products and services to customers during service, account management, and order calls.
Customer Solutions Specialist
I-SKY/TRG Customer Solutions
02.2003 - 02.2009
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- OUT-Bound CSR for auto accounts of BMW, Honda/Accord, Mini Cooper. Conducted survey calls regarding service/maintenance and new vehicle purchase experience.
Customer Service Associate/Overnight Stockman
Office Max
12.2002 - 02.2003
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted available products and services to customers during purchase inquires; represented extended service warranty options, paying attention to special needs or wants.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Purchasing Manager
U.S. Allegiance
03.2002 - 12.2002
- Generated MONTHLY inventory reports, documents and analysis in PEACHTREE for senior management review and approval.
- Used PEACHTREE to authorize and monitor purchase orders and consumables.
- Sourced vendors, built relationships, and negotiated prices.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Purchased new products and oversaw inventory stocking and availability, as well as quality control.
Western Business Unit EDI/Program Director
Helena Chemical Company
04.2001 - 09.2001
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Track and assigned supplier rebate monies.
- Enter and maintain stewardship products.
- Reconcile monthly supplier rebate reports.
- Administer supplier programs via EDI.
- Remained vigil to expected inventory levels.
Purchasing Agent
Helena Chemical Company
05.1991 - 04.2001
- Processed branch locations (18) orders quickly and accurately for timely delivery by creating and executing daily purchase orders.
- Purchased farm chemicals and fertilizers for Western Business Unit Locations (ie: Arizona, California, Oregon, Washington, Nevada).
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered relationships with industry professionals for future connections.
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Promoted current marketing campaigns and promotions.
- Organized and attended industry events for talent and client promotion.
- Maintained reports on consignment inventory. While observing and maintaining UNIT inventory levels.
- Maintain UNIT price book.
Warehouse/Operations Manager, Customer Experience
Helena Chemical Company
01.1987 - 05.1991
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Developed safety programs to protect workers and reduce injuries.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
Education
Bachelor of Science - Agricultural Economics
Washington State University
Pullman, WAAssociate of Arts - Liberal Arts And General Studies
Everett Community College
Everett, WASkills
- Report Creation
- Customer Relations
- Administrative Support
- Transportation Solution Development
- Warehousing Functions
- Shipping and Receiving Understanding
- Cultural Awareness
Community Involvement
First Church - Bend/Bend United Methodist Church: 2011/2012 Church Council President; current member of Chancel Choir.
Moses Lk UMC: Co-Youth leader / Summer Camp Counselor / Jr High and Sr High Youth retreat counselor. Education Committee member.
Kiwanis Sun-Rise Group, Moses Lake, WA; past President, Vice President, member
Lake Stevens Sr. High School: FFA (Future Farmers of America) - held various Chapter Officer positions, various leadership opportunities/activities.
Hobbies
Gardening / Kayaking / Walking and Bike riding / Adventure driving
Timeline
Supply Chain Technician II
St Charles Medical Center
05.2023 - Current
Customer Service Associate
Refinity Mailing
04.2011 - 05.2011
Customer Service Representative/Logistics
Sterling Transportation, Inc.
02.2003 - 05.2023
Customer Solutions Specialist
I-SKY/TRG Customer Solutions
02.2003 - 02.2009
Customer Service Associate/Overnight Stockman
Office Max
12.2002 - 02.2003
Purchasing Manager
U.S. Allegiance
03.2002 - 12.2002
Western Business Unit EDI/Program Director
Helena Chemical Company
04.2001 - 09.2001
Purchasing Agent
Helena Chemical Company
05.1991 - 04.2001
Warehouse/Operations Manager, Customer Experience
Helena Chemical Company
01.1987 - 05.1991
Bachelor of Science - Agricultural Economics
Washington State University
Associate of Arts - Liberal Arts And General Studies
Everett Community College
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