Summary
Overview
Work History
Education
Skills
Timeline
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Kevin White

Summary

Dynamic Regional Service Manager with BFC Solutions, adept at enhancing operational efficiency and team performance through effective coaching and strategic problem-solving. Proven track record in staff training and maintaining safety processes, leading to improved customer satisfaction and increased revenue opportunities. Committed to fostering a high-performing team culture.

Overview

42
42
years of professional experience

Work History

Regional Service Manager

BFC Solutions
11.2011 - Current
  • Served as a liaison between headquarters and field staff, facilitating open communication channels for streamlined decision-making processes.
  • Enhanced regional service performance by implementing effective management strategies and streamlining processes.
  • Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
  • Collaborated with sales teams to identify upsell opportunities, contributing to increased revenue generation within the region.

Service Manager

System1 Digital
01.2009 - 01.2011
  • Managed a team of 10-15 service technicians in the installation and service of satellite TV.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and managed new service technicians to meet business goals.

Supervisor

Halstead Communications
11.2006 - 12.2008
  • Supervised a team of 10-25 DirecTV technicians in the installation and service of residential and commercial satellite TV.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained high safety standards to minimize workplace accidents and maintain compliance with industry standards.

Mortgage Broker

ChoiceOne Mortgage
02.2004 - 10.2006
  • Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
  • Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
  • Collaborated with different lenders to find best possible deal for homebuyers.
  • Explained entire mortgage loan process to borrower.

Group Leader

Texas Instruments
10.1983 - 02.2004
  • Supervised a team of 10-25 direct labor employees in a manufacturing setting.
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.
  • Conducted routine inspections to check quality and compliance with established specifications.

Education

High School Diploma -

Tolman High School
Pawtucket, RI
06-1983

Skills

  • Safety processes
  • Staff training and development
  • Operations management
  • Scheduling coordination
  • Coaching and mentoring
  • Teamwork
  • Problem-solving
  • Time management
  • Excellent communication
  • Computer skills
  • Preventive Maintenance

Timeline

Regional Service Manager

BFC Solutions
11.2011 - Current

Service Manager

System1 Digital
01.2009 - 01.2011

Supervisor

Halstead Communications
11.2006 - 12.2008

Mortgage Broker

ChoiceOne Mortgage
02.2004 - 10.2006

Group Leader

Texas Instruments
10.1983 - 02.2004

High School Diploma -

Tolman High School

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