Motivational Team Leader with a track record of implementing process improvements that enhance efficiency and reduce costs. Skilled in monitoring and training employees to elevate performance and achieve challenging targets. Proven ability to develop and manage high-performing teams through proactive training and effective issue resolution.
Overview
17
17
years of professional experience
Work History
Team Lead/Associate – Underwriting Standards (NUC)
Fannie Mae
Atlanta
09.2010 - 10.2024
Supervised, trained and mentored a team of 20 underwriters that consistently ranked #1 or #2 in both production and quality control metrics
Performed second-level reviews of files identified as higher risk
Project leader for Investment Banking Private Label Securities (Non-QM mortgages) including participation in lender calls
Worked directly with internal credit policy team to publish updates to the Selling Guide
Developed, designed, and implemented complex income and asset calculation tools, which were integrated into internal technologies.
Created and maintained complex reports to track team production and underwriting quality, as well as, to identify performance trends of outsource vendors
Used expert knowledge of GSE and Private Investor lending guidelines and policies to create training tools and reference materials in order to increase production and implement process efficiencies
Worked directly with senior management to establish and administer internal policies and procedures
Participated in Fannie Mae’s psychological safety task force to create a workplace environment where employees feel comfortable taking risks, sharing ideas, and making mistakes without fear of negative consequences
Sr. Forensic Quality Control Underwriter
LPS Capital Markets
Atlanta
02.2009 - 07.2010
Top producer out of 30 underwriters
Consistently produced 20% to 40% above daily and monthly goal
Maintained a 95% or greater approval rating based on Fannie Mae’s internal review of work completed
Used expert knowledge of Fannie Mae and other GSE/ investor guidelines and policies to perform quality assurance reviews of post-purchase loan files, as well as, early payment default and post-foreclosure files
Identified significant findings related to issues that were material to the underwriting of the original credit file
Issued repurchase letter when significant findings are identified
If research was inconclusive, worked directly with Fannie Mae to verify underwriting guidelines and variances and/or obtain additional guidance
Worked with senior management to establish and administer internal policies and procedures
Due Diligence Manager
Beltway Capital Management
Nashville
04.2008 - 12.2008
Developed, designed and implemented a new proprietary due diligence review system, which increased productivity by 80%
Managed due diligence reviews and appraisal audits on pools of sub-performing and non-performing loan portfolios offered for sale on the secondary mortgage market
Acted as liaison between sellers and due diligence staff; obtained consultant/contractor availability and kept all staff informed of review-related information
Established and administered credit policy and oversaw operations in the areas of due diligence, collateral review and servicing transfer
Worked directly with managing principal partners to determine potential refinance opportunities, and well as other loss mitigation and exit strategies
Education
Bachelor of Music - Classical Music Performance
University of Tennessee
Knoxville, Tennessee
05.1995
Skills
Team leadership
Underwriting standards
Risk assessment
Data analysis
Process improvement
Quality control
Performance tracking
Training development
Employee training
Operations management
Onboarding and orientation
Team motivation
References
References available upon request.
Timeline
Team Lead/Associate – Underwriting Standards (NUC)