Kevin Wiethe
Liberty Twp,OH
Summary
Highly accomplished and results-oriented Director of PMO with 27 years of progressive experience in establishing, leading, and optimizing Project Management Offices within Information Technology and Analytics Industries. Proven ability to develop and implement strategic PMO frameworks, drive project portfolio alignment with organizational goals, enhance project delivery efficiency, and foster a culture of project management excellence. Expertise in large-scale deployments with both commercial and government clients. Passionate about empowering project teams to create and deliver success.
Overview
30
30
years of professional experience
Work History
Head of Project Management Office
InfoTrust
09.2022 - Current
- Managed project portfolio averaging 240 concurrent projects with a $30,000,000 annual budget, aligning with strategic objectives and optimizing resource allocation.
- Responsibilities:
- Led and mentored a team of 9 direct project and program managers, and supported 3 business units with 100 consultants, engineers, and analysts.
- Developed and implemented standardized project management methodologies (Waterfall, Agile, Hybrid), templates, tools, and processes, resulting in an 11% reduction in labor costs.
- Instituted a new project portfolio management (PPM) governance program to improve project visibility and financial performance to enable data-driven business decisions.
- Defined and tracked key project performance indicators (KPIs) and provided regular reports to senior leadership.
- Mentored and coached project managers, fostering continuous improvement and professional development.
- Collaborated with senior leadership to align project initiatives with strategic goals and priorities.
- The CEO, COO, and CGO requested PMO take over internal projects and initiatives based on strong performance in client projects.
- Championed a culture of continuous improvement within the PMO and the delivery organization, refining processes for efficiency and effectiveness.
Director Solutions Architecture
NETVIEW, INC.
05.2019 - 09.2022
- Responsible for leading technical evaluation and validation of customers' needs, to drive new customer acquisition and expansion of existing customers. Partnering closely with Sales and Customer Success teams, to create strategies and operations to effectively and efficiently accelerate growth and improve customers' experiences.
- Responsibilities
- Develop strategies and operations to improve win rates by aligning and articulating solutions that deliver on specific customer requirements and desired business outcome
- Identify and lead initiatives and programs to scale the organization and operations for future growth
- Develop processes and metrics and KPIs to improve effectiveness and efficiency of technical evaluations, solution designs and win rates
- Partner with Sales, Channels and Alliances to align on strategy and priorities and provide support for specific prospects, customers and partners
- Develop and foster relationships for key customers at the technical champion and executive level
- Partner with Operations to ensure efficient enablement and development of services and personnel
Senior Manager - Global Project Management
Verizon Enterprise Solutions
09.2015 - 03.2019
- Lead team that implemented a 60 Month contract worth $174M, including 3 Regions (EMEA, APAC, North America), 130 Sites, 7286 devices, 19 device MFRs, 269 unique models. Security, Network, Data, Voice services, Knowledge Transfer on over 100 Operations and Service Delivery Processes, Program Management Office and Integrated Operations Center. The team was able to accelerate the managed takeover of data and security devices by 60 days resulting in improved financial business case for both Verizon and the customer.
- Another large engagement included a total contract value of $73M including Managed Security, WAN, WLAN, LAN, Voice, VZ Third Party Vendors (VSAT, Radio, IPAM/DDI), Service Desk, SOC, VZ Tools (EBOND, SIEM, IMPACT, SevOne, SmartPoint (Voice)), Customer Tools, Processes, On-Site Resources, Service Desk. Engagement included many complexities including compressed time line, client moving from single source outsource provider to multi-vendor outsource with contract terms highly favorable to the client. Transition results included 2,299 devices & services at 1,274 sites successfully migrated to Verizon 2 weeks ahead of schedule. Produced 33 Operating Level Manuals documenting steady state operations processes and commitments. Verizon fast tracked connectivity to the clients IT Service Management tool (ServiceNow) resulting in improve operational and expense performance.
Transition Executive
Verizon Enterprise Solutions
04.2010 - 08.2015
- Responsible for Multiservice Transition and Transformation activities for Verizon’s largest Global Outsourced Solutions to large Global MNC’s.
- Ensure financial, operational and contract deliverables are delivered on time.
- Establish project scopes, timelines, risks and success criteria with executive levels within Verizon and Customer
- Develop cross functional teams comprised of internal, customer and vendor resources that are committed to quality, agility, creativity and profitability
- On time delivery of over $300M in new revenue to Verizon by leading 3 large Transformation engagements
- Develop transition plans, detailed schedules, responsibility matrixes and draft processes for new sales opportunities totaling nearly 1 billion in revenue
- Created and delivered a VOIP training session for over 200 Verizon Employees
- Strong focus on operational transformation activities that deliver efficient and effective processes resulting in optimized financial performance and customer satisfaction.
- Additional responsibilities include mentoring Project Managers for career progression and shifting focus from service delivery to ensuring beneficial business outcomes.
Project Manager
Verizon Enterprise Solutions
05.2007 - 03.2010
- Performed Program Management and Project Management functions during project initiation, project kickoff and pilot phase of a $250 million contract. Project elements included customer requirements definition, high level design, low level design, process development, solution testing and validation, leading to a successful implementation
- Led Project Management team to early delivery of a $10,000,000 million Dense Wavelength Division Multiplexing system including construction, CPE installation and service activations
- Managed multiple data center migrations to hosted facilities
- Created a successful solution delivery model utilizing competitive vendors to mutually implement a complex VOIP solution
- Directed the solution development and implementation of Verizon Business’s first Burstable Enterprise Shared Trunks with released media, customer premise ACME Session Border Controllers and Cisco Unified Communications Manager
- Developed process and procedure manual utilized by over 200 project resources for VOIP and Data Network migrations
- Trained approximately 125 Project Managers on how to effectively project manage Cisco Voice over IP installations.
- Project Managed numerous Cisco Unified Communications Manager and Unified Contact Center installations
Commercial Accounts Consultant
Verizon Enterprise Solutions
08.2002 - 04.2007
- Oversaw on time deployment and support of 1,200 node network
- Managed 2003 revenue plan to 106% attainment
- Maintained revenue base of $7,000,000, composed of 10 customers
- Managed complete customer solutions composed of network services, financial operations and support services
- Lead successful migrations of multiple large frame relay networks to MPLS including all new CPE
- Reduced accounts receivable by 20% in 2005
Account Executive
Sprint
04.2001 - 05.2002
- Maintained knowledge of positions and titles to ascertain best business contacts, which resulted in successful client interaction and long-term relationships for future business.
- Developed creative solutions to increase productivity and efficiencies
- Closed 148% of new business objective during second and third quarters of 2001.
Client Business Manager
Cincinnati Bell Telephone
12.1999 - 04.2001
- Received Winners Circle award for closing 118% of new business objective and retention growth of 106% during the first and second quarter of 2000.
- Turned around long-term customer and renewed business opportunities in a 6-month time frame.
- Responsible for revenue growth, customer satisfaction and customer intimacy in a module of approximately 50 large business accounts.
- Managed activities of 2 Account Executives and 2 Inside Sales Representatives responsible for interactions with customers.
- Leadership Roundtable Award Winner 1999 for revenue attainment.
Technical Systems Consultant
Cincinnati Bell Telephone
06.1997 - 11.1999
- Consulted with business customers for voice, video conferencing and data equipment connectivity improvements.
- Managed large system and service installations from contract signing to customer acceptance.
- Conducted all customer presentations in market segment, averaging 2-3 per month. Team held a 98% close ratio during a 12-month period.
- Programmed and maintained routers, PBX systems, IVR, Call Center applications and video conferencing systems.
- Managed 6 Service Consultants responsible for programming, end-user training, system administrator training and post sales support. Evaluations were based on meeting and exceeding customer expectations with timely job completion and cost reductions.
- Leadership Roundtable Award Winner 1998 for objective attainment.
Associate Service Consultant
Cincinnati Bell Telephone
08.1995 - 05.1997
- Responsible for training all levels of business customers, sales presentations, programming communication systems and troubleshooting service/hardware issues.
- Designed and implemented turnkey solutions composed of local and long distance network services, PBX or Key systems and associated CPE.
- Managed special project of transforming existing job skill set into more challenging position. Project provided company with one person handling multiple functions for faster problem resolution with a more concentrated knowledge base.
- Leadership Roundtable Award Winner 1997 for objective attainment.
Education
Bachelor of Arts - Marketing and Business Administration
Northern Kentucky University
Highland Heights, KY05.2000
Skills
- Project Management Office (PMO)
- Solution Delivery
- Project Portfolio Management
Timeline
Head of Project Management Office
InfoTrust
09.2022 - Current
Director Solutions Architecture
NETVIEW, INC.
05.2019 - 09.2022
Senior Manager - Global Project Management
Verizon Enterprise Solutions
09.2015 - 03.2019
Transition Executive
Verizon Enterprise Solutions
04.2010 - 08.2015
Project Manager
Verizon Enterprise Solutions
05.2007 - 03.2010
Commercial Accounts Consultant
Verizon Enterprise Solutions
08.2002 - 04.2007
Account Executive
Sprint
04.2001 - 05.2002
Client Business Manager
Cincinnati Bell Telephone
12.1999 - 04.2001
Technical Systems Consultant
Cincinnati Bell Telephone
06.1997 - 11.1999
Associate Service Consultant
Cincinnati Bell Telephone
08.1995 - 05.1997
Bachelor of Arts - Marketing and Business Administration
Northern Kentucky University
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